Create a workplace field mapping

Release version: Australia

Updated March 12, 2026

2 minutes to read

Create a field mapping record to copy the field information of a parent case to the child workplace service activities or to workplace item-related tasks. Skip the process of re-entering the same details of a parent case to a child case by using field mapping records.

Before you begin

Role required: sn_wsd_case.manager

About this task

Save time from manually entering details in a child case or task triggered by a parent workplace case. The Workplace Service Activity Field Mapping or Workplace Service item Field Mapping enables you to copy the details specified in a parent case's field to its child cases and tasks. This option is available only for the workplace services of the type Workplace Service activity and for tasks or cases triggered by a Workplace Service item request. You must create individual field mapping records for each field mapping.

Procedure

Navigate to All > Workplace Case Management > Workplace Case Management - Setup > Workplace services.
Select the workplace service to which you want to apply the field mapping.
On the form, scroll down to the related list section.
Select the related list where you want to add a field mapping record.
- Workplace Service item: Select this related list to add a field mapping record to a workplace service item.
- Workplace Service Activities: Select this related list to add a field mapping record to a workplace service activity.
Based on the select related list, select the Workplace service item or the Workplace Service Activity to which you want to add a field mapping.
On the form, scroll down to the related lists section.
If you selected Workplace service item, then the Workplace Service item Field Mapping related list appears. If you selected a workplace service activity, then the Workplace Service Activity Field Mapping related list appears.
Select the relevant related list.
Click New.

On the form, fill in the fields.

Table 1. Workplace Field Mapping form

Name	Name of the field mapping.
From / Condition table	Table that is used to copy fields and build conditions.
Map from field	Field from which the value must be mapped.
Active	Option to activate the mapping.
Map to table	Table to which the field details are copied.
Map to field	Field to which the value is copied.
Order	Order in which the field mapping must be performed when there are multiple field mappings.
Condition	Conditions that must be matched to apply the field mapping. Click New criteria to add conditions.

Click Submit.

Result

The field mapping record is added.