---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage reservation waitlist records

# Manage reservation waitlist records {#ariaid-title1}

Release version: Australia  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Only Workplace Reservation event planners are allowed to update the weight of a queued waitlist record. They can also manually assign a space to employees and cancel a waitlist record.

## Before you begin

Role required: sn_wsd_rsv.reservation_planner

## Procedure

1. Navigate to AllWorkplace Central.
2. Select the Lists (![List icon.]()) on the home page.
3. Select Waitlist ManagementReservation Waitlist.  
   All reservation waitlist records are shown. Time is rendered in the selected building's time zone.

   Note:  
   Event Planners can manually assign spaces when the record is in a Queued state.
4. Select a Queued waitlist record status to review details and update the weight or priority.  
   The event planner form opens.

   Event Planners can change the weight or priority of a waitlist record that is in Queued status and save it. Event Planners can cancel a waitlist record that is queued on behalf of an employee.  
   Note:  
   Event planners can update only a Queued waitlist record.
5. Update Weight (priority).  
   Event planners can prioritize a waitlist record in the queue. Prioritizing a waitlist record moves the selected record to rank higher in the queue. Provide the highest possible weight number to a record. The Queued waitlist record for a space is prioritized for space assignment. For example, if a Queued waitlist is showing Weight as <kbd class="ph userinput">50</kbd>, change it to <kbd class="ph userinput">100</kbd> so that the waitlist entry moves up in the queue for quicker space assignment.

   When a weight or priority value is not added, the application filters waitlist records based on the Create by field in the
   Reservation Waiting Lists Table. For example, if there are 5 waitlist records, the application prioritizes the waitlist record that was created first, based on the date and time field values. For example, a waitlist
   record that was created on 16/05/2026 will be prioritized before a waitlist record that was created on 21/05/2026. For more information, see [Reservation Waitlist data model](https://servicenow-prod.fluidtopics.net/7xH~UFBsjPobw5GGZWZcYQ "The Reservation Waitlist data model describes the tables and configuration options that support waitlist requests, space allocation, and reservation fulfillment for employees.").
6. Select Save.
7. **Optional:** Select Assign a space to assign a space as an event planner.  
   Event planners managing space assignments on behalf of employees can manually assign a space to an employee. Manual assignment can be done when an employee is unable to find a space or search for a space using the
   Reservation portal search page.  
   Note:  
   The Assign Space option is not available for Confirmed waitlist records.
   The Make a reservation page opens for assigning a space.

   All values in the selected waitlist record are carried forward and automatically populated on the Make a reservation page. Module name, building, floor, neighborhood, start time, and end time show
   prefilled values from the selected waitlist record.
8. Select a building, floor, preferred time, and date to find an available space.
9. **Optional:** Make the required changes and select Next.  
   For more information, see [Create a reservation](https://servicenow-prod.fluidtopics.net/LBkfqMjl97bJJBIqLj9nug "Create reservations across multiple buildings, campuses, neighborhoods, or sites, spanning a single day or multiple days. Add attendees, visitors, and workplace services such as room configurations and catering, and synchronize details or resolve conflicts for recurring reservations.").
10. **Optional:** Review the Reservation details page and make changes as required.  
    Note:  
    This reservation is for field on the Reservation Details page is automatically set to the current logged-in waitlisted user and not the current workplace event planner.
11. Submit the reservation.
12. Navigate to AllWorkplace CentralListsWaitlist ManagementReservation Waitlist.  
    The Reservation Waitlist shows status changes to Confirmed from previous Queued status.

    The Priority (Weight) field is a read-only field for waitlist records that are Confirmed. The Cancel button is not available for a
    confirmed waitlist record.
13. Open the confirmed waitlist record.  
    The Reservation summary page opens.
14. Navigate to AllWorkplace Reservation ManagementMy Reservation Waiting Lists to review the waitlist reservation records along with their status.  
    For more information, see [Reservation Waitlist data model](https://servicenow-prod.fluidtopics.net/7xH~UFBsjPobw5GGZWZcYQ "The Reservation Waitlist data model describes the tables and configuration options that support waitlist requests, space allocation, and reservation fulfillment for employees.").

{#rsv-planner-subscribe-waitlist__steps_rdy_n1h_njc}
**Related concepts**   

* [Manage and configure reservation waitlist](https://servicenow-prod.fluidtopics.net/niA9j_cW1RNVZvFbuaZDNA "A reservation waitlist lets employees queue for a preferred space, duration, and location. The waitlist record is held until the preferred space is available.")  
**Related tasks**   

* [Approve a scenario](https://servicenow-prod.fluidtopics.net/yqP6uZAezluJLFp853D8mA "As a workplace manager, you can approve or reject when a scenario is sent for approval")
* [View workplace scenarios](https://servicenow-prod.fluidtopics.net/YEXOVhLASJ7FDBI_BZSiyg "Track the number of scenarios created in your workplace. View the scenarios that are in the published state, in the draft state, and more.")
* [Raise a space assistance request](https://servicenow-prod.fluidtopics.net/PSoxI7r__5ojlYKrshJ51Q "Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or none. Depending on your selection, the Space planner deploys the plan to use.")
* [Approve a space assist request](https://servicenow-prod.fluidtopics.net/Yv1UN6toDGsHN~FqID3CDw "As a workplace manager, you can approve or reject a space assist request.")
* [Create a reservation waitlist](https://servicenow-prod.fluidtopics.net/TbrHFU~8gCwiorCMzetGRw "When work spaces in a location are fully booked, and employees are unable to find a space, they can join a reservation waitlist.")

*[\>]: and then