--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Center Pro plugins # Employee Center Pro plugins {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Center Pro plugins Employee Center Pro on ServiceNow Australia release includes a set of built-in and optional plugins that enhance employee self-service portals and engagement platforms. These plugins enable administrators to build customizable, multi-department, mobile-friendly portals that improve employee communication, content delivery, and service management integration. Show full answer Show less ## Installed with Employee Center Pro When you install or upgrade to Employee Center Pro, several core dependency plugins are installed automatically to provide foundational capabilities: * **Employee Center (snexsp):** Creates a customizable multi-department self-service portal framework. * **Employee Center Pro (snexsppro):** Extends Employee Center with advanced employee communication and engagement features. * **Enterprise Service Management Integrations Framework (snhrintegfw):** Enables integration with third-party systems. * **Employee Center Core (snhrsp):** Activates a portal framework optimized for mobile-friendly employee experiences. * **Employee experience taxonomy (snect):** Provides a taxonomy to organize multi-department service delivery content. * **Employee Experience Foundation (snexempfd):** Includes components like best practice email layouts to enhance employee experience. * **Content Publishing (snsd):** Allows creation and distribution of various informational content to employees. * **Content Experiences (snca):** Packages content into targeted campaigns delivered through multiple channels (requires Content Publishing). These plugins collectively enable a comprehensive and engaging self-service and communication platform for employees. ## Plugins to extend Employee Center Pro capabilities Additional optional plugins can be installed post Employee Center Pro installation to extend functionalities. These are not all required but provide enhanced features: * **Employee Profile (snemployee):** Offers a unified, configurable employee profile displaying work-related info and personalized visibility. * **Communities (com.sncommunities):** Supports Employee Forums for collaboration and engagement; depends on Content Publishing and Content Experiences. * **Content Analytics (sncda):** Provides insights on content freshness, engagement, and effectiveness; requires Content Publishing and Content Experiences. * **Content Governance (sncg):** Streamlines content requests, tracking, previews, and approvals prior to publishing; also requires Content Publishing and Content Experiences. These optional plugins help you tailor and enhance employee engagement, content management, and collaboration within your organization. Discover the Employee Center Pro plugins that are included out-of-the-box on a new ServiceNow® instance, as well as plugins that are installed when you upgrade to Employee Center Pro. ## Installed with Employee Center Pro {#ecpro-plugins__section_emg_l2v_q1c} The following dependency plugins are installed with Employee Center Pro.{#ecpro-plugins__table_kc2_q2v_q1c__entry__2} | Plugin | Description | |-|-| | Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. | | Employee Center Pro (sn_ex_sp_pro) | Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. [Install Employee Center Pro](https://servicenow-prod.fluidtopics.net/xPXTT9dTpR1A6HVtJilZ2A "Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged.") | | Enterprise Service Management Integrations Framework (sn_hr_integ_fw) | Enables Employee Center Pro to integrate with third-party systems. [Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/V83z93O4Jwab3fvIv6SGbQ "The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.") | | Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. | | Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. | | Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. | | Content Publishing (sn_sd) | Use Content Publishing to create different types of information you want to distribute to your employees. [Activate Content Publishing](https://servicenow-prod.fluidtopics.net/lnXn8VY3pruhRdjh~n9AKw "Activate the Content Publishing [sn_cd] to create and distribute engaging employee content. This plugin includes demo data and activates related plugins if they are not already active. To use the Employee Communities feature, activate the Customer Communities [com.sn_customer_communities] plugin.") | | Content Experiences (sn_ca) | Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. Requires Content Publishing (sn_sd) [Activate Content Experiences](https://servicenow-prod.fluidtopics.net/xYVC4zolG97DL0JMU8Rjpw "You can activate the Content Experiences [sn_ca] plugin if you have the admin role to deliver targeted content and campaigns to keep employees informed and engaged. This plugin includes demo data and activates related plugins if they are not already active.") | [Table 1. Plugins for Employee Center Pro] {#ecpro-plugins__table_kc2_q2v_q1c} To learn about the tables, roles, and widgets installed, see [Components installed with Employee Center Pro](https://servicenow-prod.fluidtopics.net/jGywQZ~Bp_NxiJgcJTUXZg "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") ## Plugins to extend Employee Center Pro capabilities {#ecpro-plugins__section_a1x_bfv_q1c} The following plugins are available after you install Employee Center Pro. It is not required to install all the plugins, however some plugins depend on other plugins to function.{#ecpro-plugins__table_yb4_2fv_q1c__entry__2} | Plugin | Description | |-|-| | Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. | | Communities (com.sn_communities) | The Communities plugin supports [Employee Forums](https://servicenow-prod.fluidtopics.net/INpiQz1PfX5c1kKz8bQ5oQ "Employee Forums delivers Communities features to the Employee Center Pro portal to help employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice."), where employees can connect, engage, and collaborate with each other. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Communities plugins](https://www.servicenow.com/docs/access?context=activate-communities&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Content Analytics (sn_cda) | Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Content Analytics](https://servicenow-prod.fluidtopics.net/l9dWqULij4rE~npEsxdpig "Activate Content Analytics if you have an admin role to use the default analytics solution that provides web portal traffic analytics, as well as Content Experiences (aka Campaigns) related engagement statistics.") | | Content Governance (sn_cg) | Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Content Governance](https://servicenow-prod.fluidtopics.net/8_1BzSHXy_Uyye~WqPlpIw "You can install the Content Governance application (sn_cg) to provide a streamlined method for employees to request content to be created for Content Publishing.") | [Table 2. Optional plugins for Employee Center Pro] {#ecpro-plugins__table_yb4_2fv_q1c} For more information, see the [Available plugins and applications](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US).