---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee actions

# Employee actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employees can create and update universal requests and track existing universal requests
by using Microsoft Teams.
* **[Create a Universal request from Microsoft Teams](https://servicenow-prod.fluidtopics.net/HuVuQFnwgDpIs4TYTldEUw)**   
  Create a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.
* **[Update or cancel a universal request using Microsoft Teams](https://servicenow-prod.fluidtopics.net/Xqw~70VT2L5c~94tPVl8dg)**   
  Update or cancel a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.