Critical Event Management

Release version: Australia

Updated March 12, 2026

1 minute to read

The ServiceNow® Critical Event Management (CEM) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations.

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Exploring Critical Event ManagementLearn how agents, on-site responders, and employees use the Critical Event Management application.

Configuring Critical Event ManagementConfigure the Critical Event Management workspace.

Reporting critical eventsReport critical events as an agent or an employee.

Sending notifications during a critical eventSend critical event notification to impacted people and on-site responders.

Managing impacted peopleManage impacted people, view or update their status.

Managing related records in a critical eventManage critical event tasks, create Health and Safety incidents, and relate child critical events.

Critical Event Management referenceGet detailed description of the forms used in critical event management.