Explore Now Assist for Employee Experience

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Explore Now Assist for Employee Experience

    TheNow Assist for Employee Experienceapplication enables employees to interact withNow AssistinVirtual Agentthrough conversational AI powered by generative AI chat capabilities. This allows employees to quickly check the status of their tasks, approvals, and submit catalog requests via chat, enhancing their productivity and engagement.

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    Key Features

    • My Tasks: Employees can view the status of assigned, pending, or open tasks, including HR-related service tasks and survey tasks. They can mark tasks as complete, view task checklists, upload supporting documents, and access detailed task information through the Task center. Common chat queries include requests to show tasks due today, this week, or based on status.
    • My Approvals: Employees, especially managers, can check and take action on approvals such as catalog requests, change requests, and knowledge base article approvals. Managers can approve or reject directly through chat queries like “Show me my approvals due today.”
    • Summarization for Approvals: The system uses summarization skills for requests, requested items, and cases to provide concise context for approvers, helping them understand approval content quickly.
    • Expanded Now Assist Search: Topic page searches automatically switch to Now Assist search when expanded, enhancing information discovery within conversations.
    • Company News and Events: Employees can access the latest company news and upcoming events through the AI Agent integrated with Now Assist in Virtual Agent.

    Practical Benefits for ServiceNow Customers

    • Streamlines employee self-service by enabling conversational access to tasks and approvals, reducing manual follow-up.
    • Empowers managers with quick, actionable approvals directly from chat, improving workflow efficiency.
    • Improves employee engagement by integrating company news and events into their conversational experience.
    • Leverages AI-powered summarization and search to provide clear, concise information aiding faster decision-making.

    Getting Started and Configuration

    ServiceNow customers can activate and configure Now Assist skills using the Now Assist Admin console. Additional configuration options include managing agentic workflows, modifying AI agents, and implementing access control to tailor the experience to organizational needs.

    For ongoing monitoring, customers can analyze Now Assist skill usage and performance to optimize employee interactions.

    With the Now Assist for Employee Experience application, your employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.

    Now Assist for Employee Experience overview

    Your employees can use the Now Assist in Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task.

    Now Assist for Employee Experience welcome message.

    The Now Assist for Employee Experience enables your employees to check the following options:
    My Tasks
    An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the Now Assist in Virtual Agent shows the details of the tasks and lets them open a task for more information by using the Task center.
    The Now Assist for Employee Experience supports the following tasks by default:
    • HR tasks like submitting a catalog request
    • Survey tasks

    An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The Now Assist in Virtual Agent also enables an employee to take a survey with the chat survey task.

    For example, a manager can chat with Now Assist in Virtual Agent by entering queries like Show me my tasks, Show me my pending tasks, Show me my assigned tasks, Show me my open tasks, or Show me my tasks due today/due this week/due later/due soon.

    My Approvals
    An employee can check the approvals that are assigned to them.
    The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly.
    The Now Assist for Employee Experience supports the following approvals by default:
    • Catalog request approvals
    • Change request approvals
    • KB article approvals
    For example, a manager can enter a query like Show me my approvals, Show me my approvals due today or something similar.

    Summarization for approvals

    Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly.

    For more information, see Activate Now Assist for Employee Experience skills.

    Expanded Now Assist search

    When you search on topic pages and expand the search, the default search changes to Now Assist search.

    Check Company news and events

    Employees can check their latest company news and upcoming events. The AI Agent in the Now Assist in Virtual Agent displays a list of latest news and any planned events in the company.

    For more information about the AI agent, see Company News & Events AI Agent.

    Learn more about the Now Assist journey

    • Get an overview of the Now Assist framework.
    • Discover the Now Assist panel.
    • Explore the Now Assist skills available.
    • Activate and configure a Now Assist skill using the Now Assist Admin console.
    • Analyze and monitor Now Assist skill usage and performance.
    For more information about an agentic workflow and activating the required components, see the following topics: