Journey designer plan configuration template process, owners, and maintenance
Journey plan configuration template management is a collaborative effort that includes ServiceNow admins, journey template owners, and team experts.
Creating and managing journeys needs the knowledge and skills of many people. Responsibilities
for keeping journey stages and task current aren’t always clearly defined. Journey designer
enables a journey administrator to orchestrate and delegate all the activities needed to create
and maintain journeys.
Note:
An administrator must assign owners and approvers to Journey designer plan configurations. For more details, read Setup the Journey designer plan configuration review and approval process
- ServiceNow application administrator
- Journey owner
- Maintain plan configurations and initiate the approval workflow for plan configuration.
- Update and publish changes to plan configurations.
- Create and change task templates for your audience.
- Add or update stages in a journey.
- Journey approver
- A subject matter expert (SME) with specialized knowledge about an area in a journey as it relates to business needs, individual roles, and responsibilities.
- Approvers are assigned approval tasks when a journey configuration is created or modified.