Approvers receive approval tasks to track reviewing, approving, and rejecting changes
to a plan configuration.
Before you begin
Role required: assigned as approver for a plan configuration
About this task
- Approver
- Plan configuration approvers are assigned to a plan configuration by a
ServiceNow administrator. Approvers are
responsible for reviewing changes that were made by a plan configuration
owner. An approver can choose to accept or reject the changes.
- Owner (or co-owner)
- Changes plan configuration, and publishes the changes which initiate the
plan configuration approval workflow.
Procedure
-
From the Employee Center service portal, navigate to
Journeys page.
-
Select My Tasks.
Find the Approve Request task that you want to approve
or reject.
An approval request looks similar to this
example.
Approve Request
Sales Employee Plan Configuration (Demo)
Due in 7 days
-
Review the changes.
| Options | Description |
|---|
| Approve or Reject changes |
- Approve: Immediately publishes the
changes.
- Reject:
|
| View comment added by the owner |
- Select the link to the plan configuration details.
- Select the Activity tab.
- Review the comments for any special instructions.
- Select My Tasks to go back to the
approval task, and Approve or
Reject add the reason you’re
rejecting the changes.
Note: Approving the changes immediately
publishes the changes.
- Select Reject.
|
Note: The changes in the request need only one approval to be published.
Make sure you understand all the changes to the plan
configuration.
The right pane includes the details of the approval. You can
Reject or Approve the
changes.