View a special handling note in HR Service Delivery Agent Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • When configured, special handling notes appear for HR cases that require special attention.

    Before you begin

    Role required: sn_hr_core.case_writer

    Procedure

    1. Navigate to All > HR Case Management > HR Agent Workspace.
    2. Locate and display an HR case.
      If the HR case is configured to show a special handling note, it appears as a pop-up.HR Agent Workspace - Special handling note
    3. Read the note and select Dismiss.