Conversation-first experience

  • Release version: Australia
  • Updated April 29, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Conversation-first experience

    Employee Slate introduces a conversation-first experience by integrating a conversational AI assistant centrally within the employee portal. This AI-powered chat interface allows employees to ask questions, request services, and complete tasks using natural language from any page, eliminating the need for traditional menu-driven navigation.

    Show full answer Show less

    Key Features

    • Conversation-first Interface: The home page features an AI-driven chat and search bar that expands into a full-page conversation view powered by Moveworks or Now Assist Chat. This interface answers queries, submits requests, and surfaces relevant content dynamically.
    • Conversation-everywhere: The chat assistant is accessible on every page within Employee Slate—home, inbox, canvas, org chart, and others—retaining conversation context so employees can continue tasks seamlessly without restarting chats.
    • Interactive Split View: This feature opens content alongside the chat panel, enabling employees to review and act on catalog forms, knowledge articles, tasks, requests, and personalized canvas pages without leaving the conversation.
    • Full-page Search: Expanding the chat into a dedicated workspace, employees receive ranked results from catalog items, knowledge articles, people, and connected tools. They can refine queries with follow-up prompts and act on results directly within the search experience.
    • Persistent Side Navigation: A menu accessible on all pages provides quick navigation to core areas like home, inbox, canvas, and org chart, remaining visible during chat and split-view sessions for easy context switching.
    • Follow-up Chats: The assistant maintains conversation context across multiple turns, enabling employees to ask follow-up questions that are grounded in source content for detailed exploration without scanning entire documents.
    • Mobile Responsiveness: Basic support is available through browser responsiveness; however, advanced conversational features like full-page chat have limited responsiveness on mobile browsers.

    Benefits for ServiceNow Customers

    This conversation-first design transforms employee interactions by enabling natural language communication that improves usability and efficiency. Employees can quickly find information, submit requests, and complete tasks without navigating complex menus. The persistent context and integration across all pages ensure continuity and reduce repetitive actions, while interactive content views streamline workflows. The setup supports more intuitive employee experiences and can enhance adoption and satisfaction with ServiceNow Employee Slate.

    Employee Slate places a conversational AI assistant at the center of the employee experience. Employees ask questions, request services, and complete tasks in natural language from every page.

    Employee Slate replaces menu-driven navigation with a chat-first interface. Employees describe what they need in plain language. The AI assistant interprets the intent, runs the action, and surfaces the right content from any page in the portal.

    Conversation-first

    The home page features a prominent AI-powered chat and search bar. Employees interact with the chat in natural language. When employees start typing, the bar expands into a full-page conversation view. The view is powered by Moveworks or Now Assist Chat. The view answers questions, submits requests, and surfaces relevant content.

    Conversation-everywhere

    The chat assistant follows employees across every page in Employee Slate. Employees open the chat from the home page, the inbox, the canvas, the org chart, or any other page. The assistant retains the active conversation context across pages. Employees continue any task without restarting the chat.

    Interactive split view

    The split view opens content alongside the chat panel. Employees review, act on, or navigate content without leaving the conversation.

    Employees work with the following content types in the split view:

    • Catalog forms: Request forms that employees fill out and submit in the panel.
    • Knowledge articles: Policies and reference documents that open in full.
    • Tasks and requests: Active work items such as approvals or support tickets.
    • Canvas pages: Personalized dashboard views with widgets for the employee.

    Full-page search

    The full-page search expands the chat into a dedicated workspace. Employees see ranked results from catalog items, knowledge articles, people, and connected tools in a single view. Employees refine the query with follow-up prompts. Employees take action on any result without leaving the search experience. Conversational responses show sources from all connected content.

    Persistent side navigation

    The persistent side navigation menu provides quick access to core areas of Employee Slate from any page. The menu lists the home page, inbox, canvas, org chart, and other primary destinations. The menu stays visible during chat and split-view sessions. Employees switch context with one selection.

    Follow-up chats

    The chat assistant retains conversation context across turns. Employees ask follow-up questions in the same chat. Each follow-up answer stays grounded in the source content. Employees explore specific details without scanning the full document. For example, an employee asks about a travel policy and then asks a follow-up question about expense limits.
    Note:
    Mobile responsiveness is supported through browser responsiveness. However, mobile browser responsiveness for the conversational experiences like full-page chat and bi-directional pages is limited.