Viewing SLAs for HR Service Delivery Agent Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Service Level Agreements (SLAs) can be viewed for cases or tasks and provide progress information.

    HR Agent Workspace SLAs

    View SLAs for HR cases from the Agent Workspace home page:

    View SLAs for HR tasks from the Related Items menu.

    HR Playbook SLAs

    View SLAs for HR Playbook from the case card.

    Note:
    For more information on SLAs, see Service Level Management.