Configure users and groups
A user is an individual who can access your instance and a group is a set of users who share a common purpose. The users associated with a group are listed as group members.
Before you begin
Role required: admin
About this task
Group information is used across most processes in the ServiceNow AI Platform for assigning work to teams and requesting approvals. Any rule that is applied to a UR group is automatically assigned to all the group members, for example, roles and assignment rules.