HR service catalog management
Summarize
Summary of HR Service Catalog Management
The HR service catalog enables employees to request various HR services directly, such as adding beneficiaries to benefits plans or inquiring about pay discrepancies. Accessible via a self-service portal like the Employee Service Center, the catalog is designed to streamline HR requests for employees.
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Key Features
- Service Request Management: Employees can directly request HR services categorized for ease of access.
- Catalog Organization: HR catalog items are organized into categories like benefits, payroll, and visas, aiding employees in finding the services they need.
- Self-Service Configuration: New HR catalog items can be created to automatically correspond with existing HR services, preventing duplication.
- Agent Workspace: The HR Case Management workspace allows HR agents to manage categories and items effectively, maintaining a user-friendly experience.
Key Outcomes
By utilizing the HR service catalog, organizations can enhance employee engagement and satisfaction by simplifying the service request process. Employees benefit from a structured catalog that facilitates easy navigation, while HR teams can efficiently manage and categorize services, ensuring a streamlined operation.
Empower employees to request HR services through the HR service catalog. The HR service catalog provides employees a catalog of HR services that they can request directly from HR, such as to add beneficiaries to a benefits plan, request a travel visa, or inquire about a discrepancy in their paycheck.
Employees can access the HR service catalog from a self-service portal such as the Employee Service Center. You can manage the setup and categorization of the HR service catalog, as well as configure the individual HR catalog items that populate it.
HR service catalog categorization
The HR service catalog is a collection of HR catalog items that employees can request directly from HR. The HR catalog items are organized into categories, which define the organizational structure for the catalog. For example, the items can be categorized by benefits, employee data management, employee relations, general, HR systems, payroll, talent management, and visas.
- The categorization of HR catalog items are employee-facing only, and have no relation to the categorization of HR services under the HR Centers of Excellence (COEs) data model.
- If you are creating a new HR service and plan to make it available for employee self-service, see HR catalog item configuration instead. Creating a new HR catalog item automatically creates a corresponding HR service, and you can avoid creating duplicate services.
- If you have an existing HR service that you want to make available for employee self-service, do not create an HR catalog item. (Creating a HR catalog item automatically creates a corresponding HR service.) Instead, see Configure a record producer for an HR service to add the existing service as an HR catalog item in the HR service catalog.
- The Agent Workspace for HR Case Management is highly configurable for HR agents. It supports the same functionality in the Classic HR Service Delivery Agent Workspace.
You can manage the creation or modification of categories in the HR service catalog, as well as assign or remove HR catalog items from a category or assign or remove categories from an HR catalog item. To manage the categorization of HR catalog items in the HR service catalog, see HR service catalog categorization.
HR catalog item configuration
HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog. (Not all HR services need to be accessible to employees; some services are only initiated internally by HR agents. This means that all HR catalog items have a corresponding HR service, but not all HR services have a corresponding HR catalog item.) To configure the HR catalog items, see HR catalog item configuration.
Once an HR catalog item is published to the HR service catalog, it is available for employees to request. When an employee submits an HR catalog item request, an HR case is created.