Help resolve tuition requests agentic workflow for Now Assist for HRSD

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Help Resolve Tuition Requests Agentic Workflow for Now Assist for HRSD

    The Help Resolve Tuition Requests Agentic Workflow simplifies the tuition pre-approval process by assessing employee-submitted course information against company tuition policies. This workflow is essential for employees seeking pre-approval before enrolling in courses and requesting reimbursement for completed courses.

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    To access this workflow, navigate to All > AI Agent Studio > Overview, then select Agentic workflows > Help resolve tuition requests.

    Key Features

    • Tuition Reimbursement Policy-Based HR Case Evaluation: Evaluates HR case details against company policies.
    • Tuition Reimbursement Case Closure: Adds resolution notes and moves cases to awaiting approval or completion.
    • Pre-Approval Task Generation: Checks manager approvals for pre-approval requests or creates new requests.

    Triggers

    The workflow activates when the case is assigned and in a Ready or WIP state through the following triggers:

    • Manager Action: Triggered when a manager approves or rejects a tuition reimbursement pre-approval request.
    • Case Creation/Update: Triggered upon the creation or update of the employee's request.

    Now Assist Panel

    The Now Assist panel can be enabled to display notifications and outputs from AI agents, allowing HR agents to receive case resolution updates and summaries directly within the panel.

    The Help resolve tuition requests agentic workflow evaluates employee-submitted course information against company tuition policies found in knowledge articles to help employees understand whether their proposed course meets reimbursement requirements and directs them through the pre-approval flow.

    Help resolve tuition requests overview

    The Help resolve tuition requests agentic workflow streamlines the tuition pre-approval process by evaluating the course information an employee submits against company policies found in knowledge articles.
    Note:
    This agentic workflow is designed for employees to receive pre-approval before enrolling in a course. The Help resolve tuition requests agentic workflow helps employees request reimbursement for pre-approved and completed courses.
    To access the agentic workflow:
    1. Navigate to All > AI Agent Studio > Overview.
    2. Select Agentic workflows > Help resolve tuition requests.

      The Define key requirements workflow is displayed. For more information, see Help resolve tuition requests AI agents.

    3. Select Add a preferred trigger to review the trigger factors for this agentic workflow. For more information, see Triggers for the Help resolve tuition requests agentic workflow.
    4. The Select a UI display option enables the Now Assist panel. For more information, see Select display.

    Help resolve tuition requests AI agents

    The following table lists the agents that are part of the Help resolve tuition requests agentic workflow.
    Table 1. AI agents in the Help resolve tuition requests agentic workflow
    AI agent Description
    Tuition reimbursement policy based HR case evaluation AI agent Evaluates the HR case details against the company policy.
    Tuition reimbursement case closure AI agent Adds work notes with the resolution steps taken and moves the case to awaiting approval/close complete.
    Tuition reimbursement preapproval task generation AI agent Checks if the manager has approved a pre-approval request or creates a new pre-approval request.

    Triggers for the Help resolve tuition requests agentic workflow

    In the Help resolve tuition requests workflow, the agentic workflow begins executing when the case is assigned and in the Ready or WIP state.
    Table 2. Triggers for Help resolve tuition requests agentic workflow
    Trigger Description
    Manager approves/rejects tuition reimbursement pre-approval case The workflow is triggered when the employee's manager approves or rejects the pre-approval request for tuition reimbursement.
    Tuition Reimbursement Pre- Approval Case Created/Updated The workflow is triggered when the case is created (employee submits the request) or when the case is updated.

    Select display

    In the Select a UI display workflow, you can enable the Now Assist panel display, which sends notifications to HR agents for the triggered case. When the Now Assist panel option is enabled, the AI agent output or notifications are displayed in the Now Assist panel.

    Select this option to receive and review notifications by AI agents in the Now Assist panel. AI agents notify HR agents in the Now Assist panel with the case resolution and summarization notes.