Configure Now Assist Panel Platform Agent

  • Release version: Australia
  • Updated October 5, 2025
  • 1 minute to read

    • Administrators can enable conversational features by setting up the Now Assist panel, mapping user intents to workflows, and connecting agents to relevant knowledge graphs for reservations, connectors, and utilization.

    About this task

    Workplace users can leverage the Now Assist Panel-Platform by configuring the Now Assist for WSD. Now Assist for Workplace Service Delivery (WSD) can be configured to handle queries about reservations, connectors, and utilization. The Now Assist Panel Platform application provides conversational experiences for Workplace Service Delivery flows.

    For more information about Now Assist in Virtual Agent, see Now Assist in Virtual Agent.

    Before you begin

    Make sure that you have installed the following applications from the ServiceNow Store :

    • AI Agents for Workplace Service Delivery
    • Workplace Reservation Management

    Role required: admin

    Procedure

    1. Navigate to All > Conversational Interfaces > Assistants.
    2. From the LLM Assistant list, select Now Assist Panel-Platform Agent (default).
    3. On the Now Assist Panel - Platform (default) form, navigate to Now Assist skills.
    4. In the Conversational skills section, make sure to select the AI agents Now Assist skill.
    5. Navigate to Display experience and select Unified Navigation app shell agent experience from the Add agent experience drop-down list.
    6. Navigate to other tabs and review the details.
    7. Select Save and activate.