Send a personal message to journey users

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Journey owners and mentors with the Can add personalized message permission can send a personal message to the employee assigned to a journey.

    Before you begin

    Role required: Managers and mentors with Can add personalized message permission

    About this task

    The personalized message feature requires that the Can add personalized message is enabled for journey owners or mentors. This permission is set for each journey configuration. See, Update users' permissions for journeys.

    The Send a note button is only visible in published journeys.

    Procedure

    1. From the Employee Center, select Journeys.
    2. Create and publish a journey, or open an existing journey that has been published.
      Journey configurations with the Can add personalized message enable a Send a note button.
    3. Select Send a note.
      You can modify the note and add attachments.
    4. Select Send to send the note to the user.
      An email is sent to the email address that is in the HR profile.