Monitoring and analyzing safety incident metrics

  • Release version: Australia
  • Updated March 12, 2026
  • 9 minutes to read
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    Summary of Monitoring and Analyzing Safety Incident Metrics

    The Incident Management tab on the Health and Safety dashboard allows ServiceNow customers to monitor and analyze safety incident metrics, including counts of incidents, injury data, trends, and action tracking across various organizational levels. This functionality enables teams to respond more quickly, enhance workplace conditions, and foster a safer environment.

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    Key Features

    • Detailed Data Access: Users can drill down into incident data for any selected period and location, facilitating targeted analysis.
    • Generative AI Plugin: When installed, it provides an incident pattern analysis tab for deeper insights.
    • Health and Safety Metrics: Metrics such as Total Case Incident Rate (TCIR), Lost Time Injury Frequency Rate (LTIFR), and severity rates are available to evaluate workplace safety comprehensively.
    • Customization: Widgets can be customized via UI Builder for displaying relevant metrics tailored to the organization’s needs.

    Key Outcomes

    By utilizing the Incident Management dashboard, ServiceNow customers can expect to:

    • Enhance responsiveness to incidents, leading to improved safety conditions.
    • Access actionable insights through detailed breakdowns of incidents by type, severity, and location.
    • Track metrics that gauge the effectiveness of safety measures and identify areas for improvement.
    • Utilize trend analysis to inform safety culture and proactive measures in the workplace.

    The Incident Management tab of the Health and Safety dashboard provides a comprehensive view for monitoring and analyzing safety incident metrics, including incident counts, injury data, observation trends, and action tracking across various organizational levels.

    For any selected period and location, you can drill down into detailed data, empowering your teams to respond faster, improve conditions, and build a safer workplace.

    When you have the Generative AI plugin installed, you can view the incident pattern analysis tab on the dashboard. For more information, see Incident pattern analysis.

    Incident Management tab showing safety incidents metrics in the Health and Safety dashboard.

    Prerequisites

    Required roles

    • sn_ohs_im.manager, sn_ohs_im.agent, or sn_ohs_im.compliance_manager, needed to see dashboard home page. The metrics on each tab are dependent on the user's access to that table.
    • sn_ohs_im.admin and the following roles, to edit the dashboard:
      • pa_admin, to edit the Performance Analytics (PA) components used in the dashboard.
      • ui_builder_admin, to edit the dashboard visualizations that are built using the UI Builder.

    Access the Health and Safety Incident Management metrics

    Navigate to Workspaces > Health and Safety Workspace and select the Incident Management tab on the Health and Safety dashboard.
    Note:
    • To view a high-level summary of key incident metrics such as the total incidents and recordable injuries, select the Highlights tab.
    • To view top incident metrics with data broken down by each establishment for localized analysis, select the Establishment Metrics tab. Use the Establishment filter in this tab to show the data by establishment.

    Metrics on Incident Management tab

    The availability of cards and metrics in this tab depends on the user's access to the table where the data comes from.
    Table 1. Incidents section
    Card Description PA indicators
    Number of incidents Count of open safety incidents and a one-week trend.

    Select the card to further drill down and visualize data, for example, see trend over different time aggregation of data.

    Health & Safety - Open Incidents
    Incidents by type Breakdown of active safety incidents filtered by incident category, for example, injury/illness and near miss, to help identify common risks.

    Select a category in the bar graph to view a complete list of active safety incidents of that type.

    None
    Incidents by severity Breakdown of active safety incidents filtered by severity level, for example, major or minor.

    Select a severity level in the column chart to view a complete list of active safety incidents of that type.

    None
    TCIR (Total case incident rate) Number of recordable workplace injuries and illnesses per 100 full-time employees over a one-year period, with the Location and Establishment breakdowns.

    The score is calculated according to this formula: [OHS Total number of Injuries or Illness reported last year from Jan to the end of Dec] * 200000) / [OHS Total Hours Worked Establishment]
    • OHS - TCIR (Total Case Incident Rate)
    • OHS - Total number of Injuries or Illness reported last year - from Jan to the end of Dec
    • OHS - Total Hours Worked Establishment
    % Change in open incidents Line graph highlighting how the number of open incidents has changed (in percentage) over time, helping identify increase or reduction in reporting or resolution.

    Select the card to further drill down and visualize data.
    • Health & Safety - Open Incidents - % Change
    • Health & Safety - Open Incidents
    Incident near miss ratio Ratio of safety incidents reported for the Near miss category vs total actual incidents (example, ones with injury/illness records) in a calendar year. This metric is useful for assessing proactive safety culture.

    The score is calculated according to this formula: [(Health & Safety Near Miss Incidents) / (Health & Safety All Incidents)] * 100.
    • Health & Safety - Near Miss %
    • Health & Safety - All Incidents
    • Health & Safety - Near Miss Incidents
    Active incidents map Visual geographic spread on a global map showing where active incidents are occurring across regions or sites. It also shows a count of active incidents on the map at each location.

    You can zoom into locations within a country (example, state or county) and drill down to a list of incidents at the lowest level.

    None
    Incidents by state Breakdown of active safety incidents by state, that helps track incident resolution progress.

    Select a state in the graph to view a complete list of active incidents in that state.

    None
    Table 2. Injuries section
    Card Description Indicators
    Recordable injuries this year Count of injuries deemed recordable that happened in the current year.

    Select the card to view a complete list of recordable incidents in the year.

    None
    Days since last injury Number of days passed since the last injury recorded in the last 12 months, with the Location and Establishment breakdowns.

    Select the card to further drill down and visualize data.
    • OHS - Days since last injury and illness report opened
    • OHS - Days since last injury and illness report opened - longest streak
    • OHS - Days since last injury and illness report opened - average streak
    • OHS - Total number of lost work days and transferred or restricted days due to injury or illness
    Lost days from injury Line graph showing the count of lost work days and transferred or restricted days due to injury or illness over last 12 months, with the OHS.Injury.Illness.Classification and Establishment breakdowns.
    • OHS - Total number of lost work days and transferred or restricted days due to injury or illness
    • OHS - Days since last injury and illness report opened
    • OHS - Days since last injury and illness report opened - longest streak
    • OHS - Days since last injury and illness report opened - average streak
    Injury by category Breakdown of injuries by category per column to help identify common risks.

    Select a category in the graph to view a complete list of injuries of that type.

    None
    Injury by severity Breakdown of active injuries by severity level per column.

    Select a severity level in the graph to view a complete list of injuries of that type.

    None
    LTIR (Lost time case rate) Number of incidents involving lost work time per 100 full-time workers. This safety metric is used to measure the frequency and severity of workplace injuries/illnesses resulting in employees missing work.

    The score is calculated according to this formula: [OHS Total number of Injuries or Illnesses that resulted in days away from work] * 200000) / [OHS Total Hours Worked Establishment]
    • OHS - LTIR (Lost Time Case Rate)
    • OHS - Total number of Injuries or Illnesses that resulted in days away from work
    • OHS - Total Hours Worked Establishment
    LTIFR (Lost time injury frequency rate) How often lost-time injuries occur, usually per one million hours worked.

    The score is calculated according to this formula: [OHS Total number of Injuries or Illnesses that resulted in days away from work] * 1000000) / [OHS Total Hours Worked Establishment]
    • OHS - LTIFR (Lost Time Injury Frequency Rate)
    • OHS - Total number of Injuries or Illnesses that resulted in days away from work
    • OHS - Total Hours Worked Establishment
    TRIFR (Total recordable injury frequency rate) Number of recordable injury/illness (needed more than just first-aid) per a fixed number of hours worked.

    The score is calculated according to this formula: [OHS Total number of Injuries or Illnesses that required professional medical treatment] * 1000000) / [OHS Total Hours Worked Establishment]]
    • OHS - TRIFR (Total Recordable Injury Frequency Rate)
    • OHS - Total number of Injuries or Illnesses that required professional medical treatment
    • OHS - Total Hours Worked Establishment
    TRSR (Severity rate) Seriousness of incidents, typically based on lost workdays. This metric measures the severity on injury/illness by calculating the average number of lost workdays and restricted workdays per recordable incident, helping to assess the seriousness of incidents in the given period.

    The score is calculated according to this formula: [OHS Total number of lost work days and transferred or restricted days due to injury or illness] * 200000) / [OHS Total Hours Worked Establishment]
    • OHS - TRSR (Severity Rate)
    • OHS - Total number of lost work days and transferred or restricted days due to injury or illness
    • OHS - Total Hours Worked Establishment
    TRIR (Total recordable incident rate) Number of recordable injuries and illnesses per 100 full-time employees over a one-year period. It's a standardized metric used to measure safety through recordable incidents.

    The score is calculated according to this formula: [OHS Total number of Injuries or Illnesses that required professional medical treatment] * 200000) / [OHS Total Hours Worked Establishment]
    • OHS - TRIR (Total recordable incident rate)
    • OHS - Total number of Injuries or Illnesses that required professional medical treatment
    • OHS - Total Hours Worked Establishment
    DART (Days away/restricted or job transfer rate) Rate of serious incidents resulting in time away from work, restricted duties, or job transfers. It's a standardized metric used to track incidents that resulted in workers being unable to perform their usual duties and needing to take time off or be transferred to lower impact work duties.

    The score is calculated according to this formula: ([OHS Total number of Injuries or Illnesses that resulted in days away from work] + [OHS Total number of Injuries or Illnesses that resulted in transferred or restricted days]) * 200000) / [OHS Total Hours Worked Establishment]
    • OHS - DART (Days Away/Restricted or Job Transfer Rate)
    • OHS - Total number of Injuries or Illnesses that resulted in transferred or restricted days
    • OHS - Total number of Injuries or Illnesses that resulted in days away from work
    • OHS - Total Hours Worked Establishment
    Table 3. Observations section
    Card Description Indicators
    Number of observations Count of open safety observations including a trend line, with the Location breakdown.

    Select the card to further drill down and visualize data, for example, see trend over different time aggregation of data.

    Health & Safety - Open Observations
    Overdue corrective actions Number of corrective type actions that are past their due dates.

    Select the card to view a complete list of overdue corrective actions.

    None
    Overdue preventive actions Number of preventive type actions that are past their due dates.

    Select the card to view a complete list of overdue preventive actions.

    None
    Observation status by state Breakdown of active safety observations by state.

    Select a state in the graph to view a complete list of active observations in that state.

    None
    Positive observations reported Count of positive safety observations that reinforce good practices.

    Select the card to view a complete list of positive observations.

    None
    Open corrective and preventive actions Count of ongoing actions (both corrective and preventive) over time. The line graph includes a line for each action type showing a count of each over time.

    The score is calculated according to this formula: [Health & Safety Open Actions] - [Health & Safety Open Corrective Actions]

    Select the card to further drill down and visualize its data.
    • Health & Safety - Corrective Actions #
    • Health & Safety - Open Actions
    • Health & Safety - Open Corrective Actions
    • Health & Safety - Open Preventative Actions
    Actions by state Breakdown of active Health and Safety actions (created for safety incidents and observations) by their current state.

    Select a state column in the graph to view a complete list of active actions in that state.

    None

    Customizing widgets

    You can customize the widgets in the dashboard to display relevant metrics by using the UI Builder. For more information, see UI Builder tutorial.