Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
The Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday allow employees to manage requests and update personal information directly through the Employee Center. To utilize these features, users must have specific roles and ensure the Virtual Agent topics are configured properly.
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Key Features
- Access Requirements: Users need roles such as admin, HR alumni, HR contingent, HR employee, HR contractor, or HR admin.
- Spoke Subflows: Various subflows are available, including:
- Lookup Worker Profile
- Request Time Off
- Get User Paychecks
- Update Personal Details
- Get Total Rewards
- Get Time Off Balance
- Get Holiday Calendar
- Virtual Agent Topics:
- Lookup Worker Profile: View coworker profiles by typing relevant keywords.
- Update Personal Details: Update email, phone number, address, date of birth, and blood type.
- Get User Paychecks: Retrieve payslip details by providing date ranges.
- Get Total Rewards: View information about employee rewards.
- Get Time Off Balance: Check leave balance by entering keywords.
- Request Time Off: Apply for leave by specifying start and end dates.
- Get Holiday Calendar: Access the holiday calendar by specifying the year.
Key Outcomes
By using the Now Assist Virtual Agent, employees can efficiently manage HR-related tasks without needing to navigate complex systems, leading to improved productivity and satisfaction. Features such as requesting time off and viewing payslips provide immediate access to important information, streamlining HR processes.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview
- Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday.
- Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | Workday HR - Get Time off balance |
| Create Time Off Request | Workday HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | Workday HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | Workday HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | Workday HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | Workday HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | Workday HR - Update Personal Details |
| Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
- Update Blood Type
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.