Components installed with Legal Conflict of Interest

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Components installed with Legal Conflict of Interest

    The Legal Conflict of Interest application in ServiceNow installs various components essential for managing conflict of interest disclosures efficiently. These components include tables, user roles, scheduled jobs, and flows that enable comprehensive handling of conflict of interest records, approvals, reminders, and risk assessments.

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    Roles

    The application provides predefined user roles that control access and permissions:

    • COI Admin: Grants full administrative access to the Conflict of Interest app and underlying data.
    • COI Fulfiller: Allows users to fulfill and manage all conflict of interest disclosure records.
    • COI Read: Provides read-only access to view all conflict of interest records.
    • Legal and Contracts Common Utilities Configurator: Provides write permissions for Legal and Contracts Common Utilities records.
    • Legal and Contracts Common Utilities Administrator: Grants administrator permissions on Legal and Contracts Common Utilities records.
    • Legal and Contracts Common Utilities Reader: Provides read permissions on Legal and Contracts Common Utilities records.

    Scheduled Jobs

    The application includes a scheduled job that:

    • Send Reminder Email to COI Requestor: Runs periodically to identify conflict of interest disclosures nearing their end date (within 30 days) and sends reminder notifications to requesters for updates.

    Flows

    Two key flows manage the conflict of interest process:

    • COI Approval Flow: Manages multi-level approval workflows for conflict of interest disclosure requests.
    • Scheduled Flow to Deactivate COI: Runs daily to automatically update the state of expired conflict of interest disclosure records from Active to Inactive.

    Tables

    The application installs several tables that store critical data related to conflict of interest management and risk assessment:

    • Conflict of Interest Associated Requests: Maps legal requests submitted by users to conflict of interest disclosure records.
    • Conflict of Interest Disclosure: Stores all conflict of interest disclosure records.
    • Risk Factor Conditions: Contains conditions used to evaluate risk factors.
    • Risk Factor: Stores records related to risk factors for assessments.
    • Overall Risk Assessment Score: Holds scores summarizing overall risk assessments.
    • Risk Assessment: Contains detailed risk assessment records.
    • Risk Response: Stores responses related to evaluated risk factors.

    Several types of components are installed with installation of the Legal Conflict of Interest, including tables and user roles.