Create an announcement

  • Release version: Australia
  • Updated May 28, 2026
  • 2 minutes to read

    • Create announcements to highlight important content on the Employee Slate home page, such as new policies, required actions, or featured knowledge articles as a carousel.

    Before you begin

    Role required: content_manager or content_admin

    About this task

    You can create announcements from scratch or from existing knowledge articles and catalog items in one of the following ways.
    • Manual creation: Create announcements from scratch by entering all content manually in the editor view.
    • Conversational authoring: Prompt, chat, and generate announcements from existing knowledge articles or catalog items. For more information, see Create an announcement using chat.

    Procedure

    1. Navigate to your profile menu and select Communications.
      Note:
      The Communications link appears only for users with the content manager or content administrator role.
    2. Select Create announcement to go to the Editor page and fill in the following fields.
      1. In the Headline field, enter a short title for the announcement.
        The headline appears in the Employee Comms widget and in any chat promotions.
      2. In the Body copy field, specify the optional supporting text.
        This text displays when an employee opens the announcement.
      3. Add an image by selecting Choose file and uploading a thumbnail image.
      4. After uploading, adjust the focal point of the image by clicking and dragging within the image preview.
        Note:
        The selected target area of the image is visible as the focal point of the image. Verify the focal point positioning to confirm the image render on different widget aspect ratios.
        Figure 1. Select focal point
        Set image focal point display
    3. Select the link in one of the following ways:
      1. Configure the link by selecting an existing link from the reusable links table.
      2. Create a new link.
        1. Select Create new link.
        2. Enter the name and select the type: knowledge article, catalog item, or external URL.
        3. Enter the target URL and specify whether to open in the current tab or a new tab.
        4. Add a link label for accessibility and promotional contexts.
    4. Determine the Content priority order: Critical, High, Medium, or Low.
      Priority combines with content freshness to determine the display order in the carousel. Higher priority values boost an announcement, but newer content with lower priority can still appear ahead of older high-priority content.
    5. Set the start date and time and end date and to configure the Publishing schedule.
      The announcement is visible only during this schedule.
    6. Optional: Configure Add audience targeting if you need precise control beyond the user criteria from linked content.
      Note:
      When you don't set any audience, the user criteria of the linked knowledge article or catalog item is applicable.
    7. Optional: Select Promote to boost content in chat and share the announcement through the chat channels such as Microsoft Teams.
      1. Review and edit the promotional title and body text.
      2. Set the promotion schedule, which can be independent of the publishing window.
    8. Select Publish to make the announcement live.
      The announcement appears in the Employee Comms widget according to the priority and freshness algorithm.
      Note:
      For a list of fields, see Employee Slate announcement form.

    Result

    The announcement is now visible to employees who match the targeting criteria during the specified publishing window. If the content manager enables the chat promotion, the announcement also appears on the configured chat channels.
    Note:
    When creating from existing content, the system inherits user criteria from the original knowledge article or catalog item.
    You can also create an announcement from an existing knowledge article or catalog item by selecting Create from article or Create from catalog item.