Test an HR solution prediction

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Test the solution prediction by sending emails to the general email address for HR requests. Verify that the corresponding HR cases are automatically categorized to the appropriate HR service.

    Before you begin

    Role required: sn_hr_core.admin or sn_hr_core.case_reader

    Procedure

    1. Send an email to the general email address for HR requests.
      Note:
      To verify the general email address for HR requests, navigate to HR Administration > Properties, and view the General email address for HR requests property.
    2. Navigate to HR Case Management > All HR Cases, and open one of the modules, such as Assigned to me or Open.
    3. Open the applicable record.
    4. Verify that the HR case was automatically categorized to the appropriate COE and HR service.

    What to do next

    If you need to retrain and review your predictive model, see Create and train a solution definition and Review classification solution statistics.