Work on an incident pattern record
Understand the fields and related lists of the incident pattern record.
Before you begin
Role required: sn_ohs_im.manager and sn_ohs_im.agent
Procedure
- Navigate to .
- Select the Incident pattern tab.
- Scroll to the Patterns by urgency card.
- From the list of pattern record, select a pattern record to review.
-
On the incident pattern record, view the related lists to review and analyze the pattern.