Close a legal request through Mobile Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Close a legal request assigned to you when you've resolved it.

    Before you begin

    Role required: sn_lg_ops.legal_fulfiller

    Procedure

    1. In the Mobile Agent, navigate to the Assigned Requests list.
    2. Tap the request item that you want to close.
    3. Tap Close Complete.
    4. Add your comments and tap Submit.
    5. Tab Yes on the confirmation message.

    Result

    The legal request is closed and the state changes to Close Complete.