Executive journey view dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Executive Journey View Dashboard

    The Executive Journey View Dashboard is designed for executives to monitor key metrics related to employee journeys, such as completion rates, SLA breaches, and average duration for journey completion. This dashboard provides a concise overview of essential performance indicators that help drive organizational insights.

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    Key Features

    • Required Role: Access to the dashboard requires the snjny.reader role.
    • Navigation: Access the dashboard via All > Journey designer > Administration > Executive journey view.
    • Reports: Includes various report types such as single score, donut, line, and area charts that summarize journey-related data.
    • Filters: Users can filter data based on location, department, journey start date, journey type, and employee start date to gain focused insights.

    Key Outcomes

    Executives, HR coordinators, and business leaders can leverage this dashboard to:

    • Quickly assess the significance of employee journeys and their completion outcomes.
    • Identify overdue tasks and SLA breaches to improve operational efficiency.
    • Analyze trends in employee onboarding and journey completion times to enhance overall employee experience.

    Executive-focused dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics executives would be interested in.

    Executive journey view dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Executive journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Executive journey view.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. User and dashboard details
    User Dashboard use

    Leaders/Business executives/HR coordinators

    Review and comprehend the significance of journey, quickly summarize them, and review task completion outcomes.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Employee journey status Donut Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Service level agreement breached cases Bar Task SLA [task_sla] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journeys opened each month Line Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Employees onboarding each month Area Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Average number of days to complete a journey Bar Average no of days to complete a journey (indicator) Provides the number of data it takes to complete a journey.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.