Create a Universal request from Microsoft Teams

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.

    Before you begin

    Role required: none

    Procedure

    1. Launch the Microsoft Teams application.
    2. Open the Now Virtual Agent chat window.
    3. Enter your query in the chat window.
      The Virtual Agent prompts you to select the type of help that you need.
    4. Select Employee help request (Teams template).
    5. Summarize your issue.
    6. Confirm if the request contains any sensitive information.

    Result

    A universal request is created for the issue.