Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM
The Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM allow employees to easily manage HR-related tasks through the Employee Center. Users can perform actions such as applying for time off, updating personal information, and retrieving payslip details directly from the Oracle HCM system.
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Key Features
- Spoke Subflows: The integration includes several subflows that facilitate various HR tasks via the Virtual Agent. For example, users can retrieve their worker profile, check their time off balance, and access their total rewards.
- User-Friendly Interaction: Employees can simply type keywords in the chat window to access specific information or request services, making it intuitive and efficient.
- Personal Details Management: Employees can update personal information such as address, email, phone number, and date of birth directly through the Virtual Agent.
- Payslip Access: Users can view detailed payslip information by specifying a date range, which includes gross pay, deductions, and net pay.
- Holiday Calendar: Employees can easily check their holiday calendar for a specified year.
- Benefits Overview: The system provides insights into available benefit programs, allowing employees to manage their enrollments effectively.
- Feedback Access: Users can view feedback received from other employees, enhancing communication and performance reviews.
Key Outcomes
By utilizing the Now Assist Virtual Agent, ServiceNow customers can streamline HR processes, reduce manual effort, and improve employee engagement. The integration with Oracle HCM ensures that users have real-time access to their HR data and can manage their requests efficiently, leading to enhanced satisfaction and productivity within the organization.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Oracle HCM system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM Overview
- Configure the Now Assist for HRSD Virtual Agent topics
- Role required: sn_hr_oracle_adv.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Oracle HCM
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | Oracle HCM - Retrieve Worker Profile |
| Request Time Off | Leave Management | Time off balance | Oracle HCM - Get Time off balance |
| Create Time Off Request | Oracle HCM - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | Oracle HCM - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | Oracle HCM - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | Oracle HCM - Get Total Rewards |
| Lookup Benefits Enrollments | Get Benefits | Oracle HCM - Lookup Benefits Enrollments | |
| Get User Pay Checks | Payroll Management | Get Paychecks | Oracle HCM - Get Employee Paychecks |
| Lookup Feedback | Feedback Management | Get Feedback | Oracle HCM - Lookup Feedback |
|
Human Capital Management | Update Personal Details | Oracle HCM - Update Personal Details |
| Worker Management | Get Worker | Oracle HCM - Retrieve Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Oracle HCM system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Oracle HCM system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.
Lookup Benefit Enrolments
The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the Oracle HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed.
Lookup Feedback
The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the Oracle system. From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed.