Configure the Microsoft Word add-in for ServiceNow Contracts

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • As an admin, configure the Microsoft Word add-in for ServiceNow Contracts.

    About this task

    Microsoft Word add-in for ServiceNow Contracts will be installed when you install Contract Management Pro. You need to configure it to be available in the Microsoft Word as an add-in.

    The following video walks you through the process of configuring Microsoft Word add-in for ServiceNow Contracts on macOS.

    Before you begin

    Ensure that the Global application for the Content-Security-Policy response header is inactive and the Microsoft Word Add-in for ServiceNow Contracts application is active. For more information, see Configure HTTP response headers.

    Role required: admin

    Procedure

    1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In Manifests.
    2. From the Office Manifests list, select ServiceNow Contracts.
      Figure 1. Manifest file for ServiceNow Contracts
      Microsoft Word add-in for Contract Management Pro.
    3. If your ServiceNow instance is configured with single sign-on (SSO) login, clear the Login Page not Required check box, right-click the form header, and then select Save.
    4. Select Download Manifest to download the file.
      Figure 2. Download manifest file
      Download Microsoft Word add-in manifest file.
    5. If your ServiceNow instance is configured with single sign-on (SSO) login, update the manifest file.
      1. Open the manifest file.
      2. Locate the AppDomains element.
      3. Add a AppDomain element and enter the SSO host URL inside it.
        Example
        <AppDomains>
<AppDomain><Instance URl></AppDomain>
<AppDomain><SSO Host URl></AppDomain> <!-- Enter the host URL only, e.g., www.<sso provider>.com -->
</AppDomains>
      4. Save the manifest file.
    6. Configure the add-in.
      SystemSteps
      macOS
      1. Copy the manifest file to the /Users/<user-id>/Library/Containers/com.microsoft.Word/Data/Documents/wef directory.
      2. Open Microsoft Word.
      3. Open a document where you want to mark the content controls.
      4. Navigate to Insert > My Add-ins.
      5. Select ServiceNow Contracts.
      6. Navigate to the menu Home.
      Note:
      To connect to multiple instances using the Microsoft Word add-in, add the corresponding manifest files to the wef folder in your system and ensure that each manifest file contains a unique ID.
      Windows
      1. Publish the manifest file. For more information, see Office Add-ins with the unified app manifest for Microsoft 365 from the Microsoft Office 365.
        Note:
        Ensure you have completed the step for publishing the manifest file before proceeding with the next steps.
      2. Open Microsoft Word.
      3. Open a document where you want to mark the content controls
      4. Navigate to the menu Insert > My Add-ins.
      5. Select ServiceNow Contracts to add the add-in.
      6. Navigate to the Home menu.
      Microsoft Word Online
      1. Open Microsoft Word online.
      2. In the Home ribbon, select Add-ins > More Add-ins.

        The add-ins are displayed.

      3. Navigate to ADMIN MANAGED.
      4. Select Upload My Add-in.
      5. In the Upload Add-in pop-up, browse and select the manifest file.
      6. Select Upload.

        The Upload confirmation screen appears.

    Result

    The ServiceNow Contracts add-in is available on the Home ribbon. When you log in with ServiceNow instance credentials, the templates available in the ServiceNow instance appears in the add-in screen.

    What to do next

    Creating a contract template using Microsoft Word add-in for ServiceNow Contracts