Explore Workplace Reservations for Microsoft Outlook Add-in
Summarize
Summary of Explore Workplace Reservations for Microsoft Outlook Add-in
The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in allows employees to reserve workplace spaces directly from Microsoft Outlook, streamlining the reservation process and eliminating the need for a separate portal. Version 3.0.2 introduces advanced features such as the use of an advanced search widget and no requirement for an additional plugin installation.
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Key Features
- Direct reservations via Microsoft Outlook without navigating away from the application.
- Enhanced reservation capabilities including multi-building and neighborhood searches.
- Integration with Workplace Calendar Synchronization for seamless calendar management.
- Ability to create or edit appointments and request additional services easily.
- Only locations in both Microsoft Exchange Online and Workplace Reservation Management are shown for reservation.
- Reservations and services are managed within the Workplace Reservation Management application.
Key Outcomes
Employees can quickly find and reserve spaces such as conference rooms, workspaces, or parking lots, reducing search time and enhancing workplace efficiency. The add-in notifies users of any changes in space availability and allows for easy updates to existing reservations. Note that the add-in does not support Microsoft Exchange On-Premises, and employees using Outlook on the web must use browsers other than Apple Safari.
Reserve a workplace space in less than a minute without using the Reservation portal. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in enables you to make a reservation using Microsoft Outlook directly.
Workplace Reservation Management 3.0.2 manifest add-in file for Microsoft Outlook provides enhanced reservation experience and capabilities for employees. Employees can make reservations using multiple Reservable Modules. They can make multi-building, browse near a person, or neighborhood reservations. It provides advanced reservation web portal capabilities within the Microsoft Outlook Add-in manifest file.
Migrate or update to Workplace Reservation Management 3.0.2 version. For more information, see Manage Workplace Reservations for Microsoft Outlook Add-in.
The Workplace Reservations for Microsoft Outlook Add-in application is created on the Seismic workspace and uses Seismic components. The components are stored in the Workplace Service Delivery Components plugin to enhance the employee experience while using the add-in.
As an employee, you can easily reserve a space using Microsoft Outlook directly. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in provides you the capabilities of the Workplace Reservation Management application within the Microsoft Outlook application. The add-in enables an employee to create an appointment or edit an existing appointment. An employee can find the available spaces easily and request extra services without the need to open a separate application. Only the locations that exist in both the Microsoft Exchange Online and Workplace Reservation Management are displayed for reservation. Only rooms added in the Rooms [sn_wsd_core_room] table are sychronized using the calendar provider. To synchronize spaces, that spaces must be added as rooms in the Rooms [sn_wsd_core_room] table.
The add-in is displayed in the Microsoft Outlook ribbon. When you select the add-in icon, it displays a reservation form in a sidebar. You can configure a manifest file and upload it to the Microsoft Outlook application to view the add-in feature.
As a workplace admin, you can specify the reservable module that you want to use for reservations in the sn_wsd_msaddin.default_reservable_module system property. Only one reservable module can be used in the Workplace Reservations for Microsoft Outlook Add-in.
Workplace Reservation Management and the Microsoft Outlook Add-in
- Find available spaces by applying multiple search criteria.
Figure 2. Available spaces displayed by the add-in - Add spaces directly to an existing or a new event using the add-in directly.
- Request a reservation for yourself or on behalf of others.
- Make a reservation for any workplace location such as a conference room, parking lot, workspace, desk and more.
- Make reservation on behalf of a visitor or to meet a visitor.
- Specify the reservation duration.
- Request extra services.
Figure 3. Extra services option in the add-in - Update an existing reservation or modify the extra services. You can change the location and add/remove services.
If any selected space becomes unavailable for any reason or if the date or time has changed, the add-in indicates the same.
You can use the existing reporting tools available with Workplace Reservation Management application to report any issue.
Workplace Calendar Synchronization
You can also synchronize your reservations with your calendar provider by using the ServiceNow® Workplace Calendar Synchronization application. Enable your employees to make reservations with ServiceNow® Workplace Reservation Management or with your organization's calendar service providers, such as Microsoft Exchange Online.