Configure resource rooms in Microsoft Exchange Online

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Specify your delegated user email in the Microsoft portal to access the resource calendar.

    Before you begin

    Role required: Microsoft admin

    Procedure

    1. Go to https://admin.microsoft.com/.
    2. From the Navigation menu, select Resources Rooms & equipments.
    3. Select a resource of Type - Room to configure strict mode to.
    4. In the room details, edit the Delegates field.
    5. Specify the users or the delegated user email address.
    6. Select Save changes.
      Important:
      Repeat steps 3 through 6 for every resource of the type Room that you want to configure the strict mode on.

    Result

    The user is configured as the delegated user.

    What to do next

    Create a personal authentication mode application registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization. For more information, see Set up personal authentication mode OAuth connectivity with Microsoft Exchange Online.