Using HR Multi Instance Integration

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use HR Multi Instance Integration to place an HR service request from a consumer instance and fulfill it from a provider instance.

    Overview of HR Multi Instance Integration for Provider

    If you are a provider, review the following section:

    1. Activate HR Multi Instance Integration for Provider

      As an admin, install the HR Multi Instance Integration for Provider application from ServiceNow store.

    2. Configure HR Multi Instance Integration for Provider

      As a provider administrator, import users, create connections, set up remote catalog items, enable magic links, and configure HR service.

    3. Using HR Multi Instance Integration for Provider

      As an agent in a provider instance, fulfill a remote HR request that is placed from a consumer instance.

    Overview of HR Multi Instance Integration for consumer

    If you are a consumer, review the following section:

    1. Activate HR Multi Instance Integration for Consumer

      As an admin, install the HR Multi Instance Integration for Consumer application from ServiceNow store.

    2. Configure HR Multi Instance Integration for Consumer

      As a consumer administrator, activate remote catalog items to make it visible on an employee portal for employees to place service requests. Restrict only users with specific roles to place remote requests.

    3. Using HR Multi Instance Integration for Consumer

      As a consumer employee, you can raise a remote service request from a consumer employee portal to a provider instance.

    Limitations

    To understand more about the general guidelines and limitations for HR Multi Instance Integration, see General guidelines and limitations.