HR Service Delivery Integration with Cornerstone OnDemand

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of HR Service Delivery Integration with Cornerstone OnDemand

    The HR Service Delivery Integration with Cornerstone OnDemand application enables ServiceNow customers to consolidate employee learning tasks from Cornerstone OnDemand directly into the ServiceNow Employee Center. This integration allows employees to view and manage their training, certifications, and learning videos alongside other To-do tasks in a single unified location.

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    Key Features

    • Integration Setup: Activate the snhrcornerstone plugin from the ServiceNow Store, which enables the Cornerstone spoke in IntegrationHub and the Enterprise Service Management Integrations Framework.
    • Enterprise Service Management Integrations Framework: Provides a standardized approach for integrating third-party systems. Upon setup, this framework automatically configures sources, HR integration services, scheduled flows, and transform maps to synchronize data from Cornerstone OnDemand.
    • Data Synchronization: Scheduled flows pull users, learning objects, and learning transcripts from Cornerstone OnDemand into ServiceNow, ensuring up-to-date information within the Employee Center.
    • Task Assignment and Tracking: Learning tasks assigned in Cornerstone OnDemand generate transcripts that are synced and displayed as To-do tasks in ServiceNow. Employees can launch learning tasks directly in Cornerstone OnDemand via links in Employee Center. Task completion status is updated in ServiceNow after scheduled synchronizations.

    Practical Benefits for ServiceNow Customers

    • Unified Employee Experience: Employees access all their learning and HR-related tasks within the familiar ServiceNow Employee Center, enhancing engagement and productivity.
    • Automated Data Management: The integration automates the retrieval and updating of learning data, reducing manual effort and ensuring accuracy.
    • Streamlined Learning Process: Direct navigation to Cornerstone OnDemand for task completion simplifies user workflow while keeping progress visible in ServiceNow.

    Getting Started

    • Activate the HR Service Delivery Integration with Cornerstone OnDemand plugin from the ServiceNow Store.
    • Set up the Cornerstone spoke within IntegrationHub following the provided configuration steps.
    • Leverage the Enterprise Service Management Integrations Framework to manage data synchronization components automatically configured for you.
    • Refer to official ServiceNow resources such as the Employee Service Management portal, ServiceNow University, and Customer Success Center for detailed guidance and best practices.

    The ServiceNow® HR Service Delivery Integration with Cornerstone OnDemand application enables you to display relevant learning courses for employees as part of their To-do tasks in the ServiceNow Employee Center.

    Cornerstone OnDemand is a learning system that hosts learning videos, training, and certifications for employees. Using HR Service Delivery Integration with Cornerstone OnDemand, you can pull learning tasks from the Cornerstone OnDemand system to ServiceNow so that employees can view all their To-do tasks in a single location, Employee Center.

    Setting up the application

    To set up the HR Service Delivery Integration with Cornerstone OnDemand application, you must first activate the HR Service Delivery Integration with Cornerstone OnDemand plugin [sn_hr_cornerstone] from ServiceNow Store. This plugin activates Cornerstone spoke in IntegrationHub and Enterprise Service Management Integrations Framework. Next you must set up the Cornerstone spoke in IntegrationHub. For details on how to complete the set up, refer to Setting up HR Service Delivery Integration with Cornerstone OnDemand.

    Using Enterprise Service Management Integrations Framework

    Enterprise Service Management Integrations Framework provides a consistent way of building integrations for common use cases such as pulling employee profile information, pulling to-dos, or pulling other data from third-party systems and storing it in ServiceNow instance. It contains common components, such as the Source table, HR Integration Services table, scheduled flows, and transform maps, that can be used for building integrations.

    By default, when the HR Service Delivery Integration with Cornerstone OnDemand application is set up, source, HR integration services, scheduled flows, and transform maps are automatically set up for the Cornerstone OnDemand system in Enterprise Service Management Integrations Framework. The schedule flows in Enterprise Service Management Integrations Framework interact with the Cornerstone OnDemand system to pull users, learning objects, and transcripts into ServiceNow.

    Assigning learning tasks to employees

    When learning tasks are assigned to employees in the Cornerstone OnDemand system, transcripts are created for those employees in the Cornerstone OnDemand system.

    Enterprise Service Management Integrations Framework, using the Sync Transcripts service, pulls the transcripts from the Cornerstone OnDemand system and displays them as tasks in the To-dos page in Employee Center.

    On clicking the learning task in Employee Center, the employee is navigated to Cornerstone OnDemand system for completing the task. When the employee completes the task in Cornerstone OnDemand system, the status of task gets updated in Employee Center after the scheduled job is run for the Cornerstone OnDemand system.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

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