Make a visitor registration

  • Release version: Australia
  • Updated March 12, 2026
  • 6 minutes to read

    • Pre-plan your visitor or off-site colleagues visit. Specify their visit details like date, time, location, and more.

    Before you begin

    Important:
    Starting with Workplace Core (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

    Role required: sn_wsd_core.workplace_user

    About this task

    Submit this request to register a guest. Specify if there are any additional requirements for the visit as a private note to the reception staff.

    Workplace Visitor Management admin and reception staff can also register visitors directly from the application. Navigate to Workplace Visitor Management > Reception Staff > Register Visitors.

    You can also register a visitor using the Virtual agent chat support. Navigate to Workplace Core > Workplace service portal > Workplace Service Portal Home and select the chat icon . Enter your question or select Show Me Everything to select from a list of available options to register a visitor.

    Procedure

    1. Navigate to All > Workplace Core > Workplace service portal.
      Note:
      You can also raise a request from the Employee Center. On the home page, navigate to Workplace > Browse all Workplace and select the workplace service.
    2. Open the Visitor Management category.
      1. Select Catalog.
      2. Select Browse by Categories.
      3. In the Workplace Services Catalog, select Visitor Management.
        Note:
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > Visitor Management.
    3. Select Register a guest.
    4. On the form, fill in the fields.
      Important:
      The date and time fields are in the time zone of the selected location.
      Table 1. Register a guest form
      Field Description
      Visit description Description with details about the purpose of the visit.
      Location The location of the visit.
      Host The name of the host of the visitor. By default, the field is set to your name.
      Arrival date and time Date and arrival time of the visit, shown as the arrival date and time icon .
      Departure date and time This field is automatically set to one hour after the arrival date and time. You can change this field by selecting your own time using the departure date and time icon ().
      All-day invitation Option for visits that last for an entire day.
      Recurring invitation Option to make a recurring invitation for the visitor.
      For recurring invitations, you can configure the following fields:
      • Repeat: Frequency of the recurring invitation. It can be Daily, Weekly, or Monthly.
      • Lasts: How long the recurring invitation lasts. You can the following values.
        • For: Specifies how long the invitation lasts based on the Number of days field.
        • Until: Specifies when the invitation expires based on the Ends on this date field.
      Private note to receptionist Additional requirements or a private note to the receptionist.
      Co-hosts Co-hosts for the visitor. The co-hosts and the main host are notified about the registration.
    5. Select Add an external visitor, to add a visitor.
      1. Select Add.
      2. On the form, fill in the fields.
        Table 2. Add an external visitor form
        Select a known visitor Option for selecting from a list of known visitors if the visitor has visited before. This selection automatically sets the name, email, and other relevant information of the visitor.
        Visitor type The type of visitor.
        First name The visitor's first name.
        Last name The visitor's last name.
        Title A title for the visitor if necessary.
        Visitor's email The visitor's email address.
        Visitor's phone number The visitor's contact number.
        Organization The organization of the visitor.
        Wifi Option for giving WiFi access to the visitor.
        VIP Option for marking the visitor as an important person (VIP). This option helps the receptionist to prioritize the visitor.
        Parking preferences The visitor's parking preference.
        License plate The visitor's license plate details.
      3. Select Add.
      You can edit or remove a row from the form table using the add-remove row icon ).
    6. Select Add a company employee, to add a colleague.
      1. Select Add.
      2. On the form, fill in the fields.
        Table 3. Add a company employee form
        Select a colleague The name of your colleague.

        The First name, Last name, and Email fields are automatically set. To edit any details, select the preview record icon and Save the changes.
        Email This field automatically sets t with the email address of the selected colleague. You can edit it.
        Parking Type The colleague's parking preference.
        License plate The colleague's license plate details.
      3. Select Add.
      You can edit or remove a row from the form table using the Add-remove row icon .
    7. Optional: Bulk upload a list of visitors by using an Excel or CSV file.
      1. Select Add visitors using a file.
      2. Download the CSV or Excel template based on your preference.
      3. In the downloaded file, fill in the visitor information.
        The columns in the file correspond to the fields in the Add an external visitor form. The visitor email column is required. If the visitor email is empty for any row, it’s skipped.
        Note:
        You can only add 50 internal visitors and 50 external visitors in one file. If you want to increase the number of rows that can be imported, configure the global property glide.sc.multirow_set.rows.size and set it to the desired value which will apply to all portals. For more information, see https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818277.
      4. Upload the file from your system by selecting Upload.
        The system displays invalid information in the Invalid values column. Ensure that you fix the issues before submitting the request.

        You can edit or remove a row from the form table using the add-remove row icon.

    8. In the Notification preferences section, select the channel to be notified on when the visitor checks into the building.
      You can link the Virtual Agent with other channels like Microsoft Teams or Slack. For more information, see Integrating Virtual Agent with other channels.
    9. Select Submit.

    Result

    Your visitor registration is submitted and you can view your requests. The details about the visit are sent to the visitor's email address. The visitors also receive a reminder email with the invite code on the day before the registered date. For recurring invitations, only one email is sent for the visit details, but reminder emails are sent a day before every visit.

    If any visitor policies are applicable for the visit, the email sent to the visitor contains options to accept or decline the policies. If the visitor declines the policies in the email, they can still accept them while checking in through the Workplace Services Kiosk. For more information about the kiosk check-in process, see Check in using an invite.

    What to do next

    You can check the details of your request. You can also edit or cancel the request.
    • You can view your requests by following one of the following steps.
      • On the Employee Center, go to the Requests tab to view your requests and reservations.
      • On the Now Mobile app navigation bar, select For Me and scroll down to the My Request section to view your requests.
      • In the virtual agent chat, enter your question or select Show Me Everything to select from a list of available options to view your visitor details.
    • On the request details screen, you can cancel a request by selecting Cancel Request.
    • You can search for registered visitors in the Visitors list using the search option.