Resume a lifecycle event case

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Resume a lifecycle event case after a workflow error or workflow timeout.

    Before you begin

    Role required: sn_hr_le.case_writer

    Procedure

    1. Navigate to All > Lifecycle Events > Lifecycle Events Cases, and open the lifecycle event case that errored.
    2. Identify and fix the error.
      Tip:
      Navigate to the Comments and Work Notes section in the case to view the work note on why the workflow failed.
    3. Click Resume to resume the case.
      The lifecycle event case resumes from where it was errored out.
      Important:
      You cannot resume the case if it was in Closed Complete, Closed Incomplete, or Cancelled state.