Workplace Service Delivery
Summarize
Summary of Workplace Service Delivery
Workplace Service Delivery (WSD) provides ServiceNow customers with a unified platform to digitize and streamline workplace tasks such as room reservations, supply orders, maintenance requests, and cleaning services. It simplifies backend management, enabling organizations to offer employees a modern, connected, and productive hybrid work environment that aligns with organizational goals.
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Key Features
- Enhanced Employee Experience: Employees can manage workspace reservations—including desks, meeting rooms, and parking spaces—tailored to their privacy and location preferences, improving hybrid workplace flexibility and collaboration.
- Intelligent Request Routing with AI: WSD integrates with Now Assist AI agents that autonomously handle workplace issues, such as blocking meeting rooms during emergencies and rescheduling meetings, leveraging ServiceNow’s AI Platform. Generative AI enhances self-service requests, boosting productivity and reducing support cases.
- Automated Workflows: Automation streamlines workplace procedures and tasks, supporting both digital and physical workplace resources to increase employee productivity and enable effective in-office collaboration.
- Space and Real-Estate Optimization: Facility managers use WSD’s dashboards, analytics, and real-time occupancy sensor data to monitor space utilization, manage capacity, and make informed real-estate decisions. The platform helps eliminate unused spaces and align workplace resources with employee needs.
- Lease Administration: Manage workplace lease contracts, associated assets, services, and locations efficiently. Automated notifications support timely contract renewals and comprehensive tracking of contract details.
- Mobile App: The WSD Mobile app empowers employees, managers, and agents to handle reservations, employee presence, and work schedules anytime, anywhere, enhancing workplace flexibility and responsiveness.
Practical Benefits for ServiceNow Customers
- Enable seamless digital management of workplace services to support hybrid work models and increase employee satisfaction.
- Leverage AI-driven automation to reduce manual workload, improve service responsiveness, and minimize case deflections.
- Optimize workspace utilization and real-estate investments based on real-time data and analytics.
- Improve facility operations with integrated lease and contract management.
- Provide employees and managers with mobile access for enhanced workplace service delivery on the go.
Getting Started
To implement Workplace Service Delivery effectively, work with a ServiceNow implementation specialist and consult the product documentation starting with Workplace Service Delivery Applications. ServiceNow offers training and certification courses to help manage and deliver workplace services. Customers can also engage with the Workplace Service Delivery Community and access additional resources through the Employee Center Product hub.
Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow® Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.
Workplace Service Delivery (WSD) provides digitized workplace experiences to employees for managing their workplace activities. It provides flexible modern workplace solutions to drive employee productivity and workplace decisions.
Enhanced Employee Experience with digitized workplace services
WSD provides digital entities and automation tools to enhance and streamline work processes for employees. Employees can digitize their hybrid workplace days, collaborate, and gain access to physical workspaces in their organization. Employees can manage their reservations, reserve their favorite or preferred desks, meeting rooms and parking spaces. Employees can manage workspaces tailored to their privacy and location preferences. Administrators and facility managers can get detailed insights on employee engagement and real-estate usage to manage capacity planning. Workplace digitization helps create a more connected work environment by transforming how teams interact, share information, and collaborate across platforms and businesses.
Intelligent routing of workplace requests with Now Assist for WSD
With WSD you can optimize workplace operations with smart building integrations. Workplace Service Delivery AI agents can assist and act autonomously to resolve issues and make decisions. AI agents can autonomously block a meeting room in case of an emergency maintenance request and move your existing meetings from the blocked location to a new one by interacting with your environment. AI agents use Out-of-the-box ServiceNow AI Platform® capabilities. Enhance employee self-service requests with Generative AI for improving workplace productivity, enhanced employee experience, and reduced case deflections.
Automated workflows
Workflow automation in WSD provides both digital workspace apps and physical workplace resources to redesign workplace facilities. Workplace procedures and tasks are automated for employees to increase workplace productivity and collaborate effectively with preferred collaborators in their in-office presence days.
Optimize space management with space utilization insights
WSD provides a single platform and solution to efficiently manage your organization’s real-estate portfolio. Workplace services team can maintain facilities more efficiently using a single workspace. Plan and manage your maintenance, leases, and mappings using Workplace Central and Workplace Lease Administration.
Using the dashboard and analytics capabilities of Workplace Central, workplace managers can allocate workspaces to employees based on their preferences and requirements while simultaneously keeping a tab on space utilization. Facility managers can view space capacity using stack plans and measure the frequency of workspace utilization.
Workplace Service Delivery data model helps facility managers to optimize real-estate decisions and remove redundant spaces that are no longer in use. Occupancy sensors provide real-time utilization data, guiding employees to available spaces. Workplace administrators and managers can design and build custom reservation services. Workplace portfolio managers can access insights on individual space type utilization. It helps you align your real-estate decisions with your organizational goals to setup a modern workplace. Workplace Service Delivery provides a single platform to help you optimize your existing and future real-estate investments. Monitor, view, and optimize workplaces and space allocation in real-time to make real-estate decisions.
Lease Administration
Track workplace lease contracts, assets, services, and locations that are part of a contract using Workplace Lease Administration. Workplace managers can use Workplace Lease Administration to create and track workplace contracts. Workplace Managers are notified about expiring contracts, and track services that are part of a contract. Teams can also track locations that are part of a contract and maintain a list of assets in a contract, and manage contract documents.
Mobile workplace reservations
Enhance and increase workplace efficiency by using the Workplace Service Delivery for Mobile app. It enables employees, workplace managers and agents to access reservation, employee presence, and work schedule capabilities while on the move from any location any time.
Get started
- Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
- Review the product documentation, beginning with Workplace Service Delivery Applications.
- Get certified and take a course on Workplace Service Delivery to manage and deliver workplace capabilities and services to your users. To sign up, visit ServiceNow training and certification.
- Visit the WSD Community Forum. To learn more, visit the Workplace Service Delivery Community.
- Visit the Product Hubs. To learn more, visit the Employee Center Product hub.