Create workplace reservations for an employee

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined.

    Before you begin

    Important:
    Starting with Workplace Core (sn_wsd_core) version 2.1, all updates and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

    Role required: sn_wsd_core.workplace_manager

    About this task

    Reserve a workplace for an employee according to the assigned shift for a single day or multiple days.

    You can also access the Reservation form by navigating to Workplace Core > Space Reservations > Create New.

    Procedure

    1. Navigate to All > Self-Service > Employee Center > Browse Workplace Services.
    2. Scroll and select Reserve a space.
    3. On the form, fill in the fields.
      Table 1. Reservation form
      Field Description
      Shift Shift for which this reservation is being made.

      Location

      		 Area or space for which this reservation is being made.
      Requested for Employee for whom this reservation is being made.

      Start date

      		 Date and time from which the reservation is active.

      End date

      		 Date and time until which the reservation remains active.
    4. Select Submit.
    5. If you accessed the Reservation form from Workplace Service Portal, on the verification page, you can create another reservation or view all the existing reservations.
      OptionAction
      Create another workplace reservation Select Reserve another space.
      View existing workplace reservations Select View all reservations.

    Result

    • If you've reserved a space, then child reservation records are generated for every applicable occurrence of the specified period.
    • A preconfigured email with the reservation details is sent to the shift owner and the employee for whom you reserved the workplace.
    • The reservation is added to the list of all reservations that you can view by navigating to Workplace Core > Space Reservations > All Reservations.