Configure a workplace service record producer as a Universal Request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable an employee to submit a universal request using a workplace service record producer from the Workplace Service Portal. Configure a workplace service to create Universal Request whenever an employee makes a selection.

    Before you begin

    Ensure that you have activated the Universal Request plugin.

    Ensure that you have the following:
    • A workplace service that is linked to a record producer. For more information, see Configure a Record producer.
    • An active record producer.

    Role required: sn_wsd_case.admin or sn_wsd_case.manager

    Procedure

    1. Navigate to All > Workplace Case Management > Workplace Case Management - Setup > Record producers.
    2. Select the record producer that you want to configure as a universal request.
    3. Select Universal Request Config tab.
    4. To enable the universal request feature, select Create Universal Request.
    5. If the universal request requires an extra review, select Requires Additional Review.
    6. Click Update.

    Result

    The workplace service record producer is configured as a universal request.

    When an employee submits an inquiry using this workplace service, a universal request is created. The request is automatically assigned to the Workplace services assignment group.