Manage calendar synchronizations
Summarize
Summary of Manage Calendar Synchronizations
As an admin using the Workplace Calendar Synchronization application, you can effectively monitor and manage calendar events and items during reservations. The application allows you to oversee approvals, events, calendar items, and synchronization deltas critical for maintaining accurate calendar synchronization.
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Key Features
- Approvals: Approve reservations created from the calendar provider application using the Workplace Core approval configuration. Refer to the relevant documentation for creating performer criteria.
- Events: Every synchronization action (creation, update, or cancellation of reservations) triggers an event that communicates with calendar services. These events standardize actions in Workplace Reservation Management, enabling effective communication between services.
- Calendar Items: Actions from the calendar service are converted into calendar items managed within the application. You can create, update, or cancel reservations using these items, and convert them into JSON format if needed.
- Synchronization Deltas: A delta key is generated during synchronization to track changes since the last sync. This key ensures efficient data retrieval by only returning new, updated, or canceled reservations, rather than the entire calendar history. Note that synchronization deltas are applicable for Microsoft Exchange On-Premises and Google Calendar.
Key Outcomes
By utilizing the Workplace Calendar Synchronization application, you will have streamlined management of calendar events and reservations. This functionality enhances your ability to keep track of approvals, efficiently synchronize calendar items, and ensure that only the most relevant changes are processed during synchronization. As a result, you can maintain up-to-date and accurate reservation management, ultimately improving workplace efficiency.
As an admin, monitor the number of events and calendar items in the Workplace Calendar Synchronization application whenever a reservation is synchronized.
- Approvals
- Events
- Calendar items
- Synchronization deltas
When you configure synchronization, you must keep in mind a few important conditions. Refer to Synchronization - Prerequisites and implementation.
Approvals
If there are any reservations created from the calendar provider application that requires approval, you can approve them using the Workplace Core approval configuration. For more information on how to approve a reservation or create a performer criteria, refer to Create a workplace performer criteria.
Events
- An event can create one or more calendar items.
- An event contains a request and a response to the request.
- To ensure that multiple calendar services can communicate with Workplace Reservation Management, events translate the reservations and messages from the calendar provider into standardized actions in Workplace Reservation Management.
When a workplace item is synchronized with the calendar service, an event is created to get the latest details. The response from the calendar service also creates an event. Similarly, events are created whenever a reservation is created or updated within Workplace Reservation Management for workplace items that are configured to synchronize. You can convert an event into JSON format. You can also reprocess an event if there was an error or for any reason.
Calendar items
Every action performed by the calendar service is converted to a calendar item that is handled in the Workplace Reservation Management application. A calendar item is either a new reservation or a reservation update. Using calendar items, you can also create, update, or cancel a reservation in the Workplace Reservation Management application. You can convert a calendar item into JSON format.