Opportunity Type Configuration for Opportunity Marketplace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Opportunity Type Configuration for Opportunity Marketplace

    The Opportunity Marketplace (OPM) allows administrators to create and manage different opportunity types tailored for various roles. There are three predefined opportunity types included with OPM: Gigs, Projects, and Volunteers. Admins have the flexibility to create additional custom opportunity types as needed.

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    Key Features

    • Base Opportunity Types:
      • Gig: Single role opportunity that can have multiple vacancies.
      • Project: Team-based opportunity involving multiple roles, each with potential vacancies.
      • Volunteer: Similar to Projects but focused on volunteer activities.
    • Opportunity Type Record Fields:
      • Title: Visible name in the Opportunity Marketplace.
      • Role Display: Configurable to show either a single role or multiple roles.
      • Opportunity Details: Descriptions stored in the Project opportunity creation table.
      • Roles and Requirements: Lists of job roles and requirements stored in the Opportunity position table.
      • Hiring Approval Flow: Manages the hiring process with available approval pathways.
      • User Criteria: Defines who can create opportunity types.
      • Icon: Customizable icons for visual identification of opportunity types.
      • Help Link: Provides users with assistance through a visible link and URL.

    Key Outcomes

    By configuring opportunity types effectively, ServiceNow customers can streamline the creation and management of job opportunities, ensuring that roles are clearly defined and that the hiring process is efficiently managed. This configuration enhances user experience in the Employee Center and supports diverse organizational needs. Admins can also customize the system to align with specific hiring strategies and criteria, resulting in optimized workforce management.

    Opportunity Marketplace (OPM) supports different opportunity types that are designed for unique types of opportunities and roles.

    Admins can create opportunity types. There are three opportunity types that automatically come with OPM. Admins can create other opportunity types.
    Table 1. Base application opportunity types
    Opportunity type Description
    Gig A Gig is an opportunity that consists of just a single role that can have one or many vacancies.
    Project A Project is an opportunity that is intended to enable sourcing a team that consist of multiple roles with one or many vacancies according to the role.
    Volunteer A Volunteer is an opportunity that consists of multiple roles with one or many vacancies according to role for volunteering-related activities.
    Table 2. Opportunity Type record fields
    Field name Description
    Title A title for the opportunity that is visible from the Opportunity Marketplace in the Employee Center.
    Role display Controls the number of roles that can be added to an opportunity.
    • Embedded within opportunity (1 position only)
    • Separate from opportunity (1 or more positions)
    Opportunity details

    A list of available opportunity descriptions. The Opportunity details are visible in the opportunity. Opportunity details are stored in the Project opportunity creation details [sn_opp_market_opportunity] table.

    Opportunity details and Roles and requirements are record producer records in the Catalog Item [sc_cat_item] table. The record producer is a configuration of the layout for which fields are shown. There are 3 opportuntiy types included with the base system (Gigs, Project, and Volunteer). Clone one of the base opportunity types to create a custom Opportunity type.
    Roles and requirements

    A list of available opportunity roles and requirements. Opportunity Marketplace roles and requirements are stored in the Opportunity position [sn_opp_market_opportunity_position] table.

    Opportunity Marketplace roles are the job roles or positions for the opportunity.
    Description The text for the description of the opportunity that is displayed in Opportunity Marketplace the Employee Center.
    Hiring approval flow A list of available approval flows for managing the hiring process for an opportunity.
    Active Select to make the record active.
    User criteria Criteria to restrict access to the opportunity record. User criteria defined in the opportunity type determines who can create an opportunity type.
    Icon You can add an icon to opportunity types or view the icons for existing opportunity types.
    Help link label The text that is visible to users as the link for help. Add the label from the opportunity type page. The link appears at the bottom of the Create an opportunity page in the Employee Center.
    Help link URL The URL that is associated with the Help link label.