Now Assist for HRSD Virtual Agent topics
Summarize
Summary of Now Assist for HRSD Virtual Agent topics
The Now Assist for HRSD Virtual Agent topics in Employee Center facilitate seamless interaction with your Human Capital Management (HCM) system. Users can easily access information and perform tasks such as checking leave balances, retrieving payslips, and submitting expense reports through a chat interface.
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Key Features
- Get Time Off Balance: View your leave balance by typing keywords like "leave balance" in the chat. The system retrieves and displays your current balance.
- Get User Paychecks: Retrieve payslip details by entering "get payslips" and providing required date ranges. This displays a summary of pay periods, gross pay, deductions, and net pay.
- Lookup Worker Profile: Access coworker profiles by entering "worker profile" and specifying the colleague's details.
- Request Time Off: Apply for leave by typing "request time off" and providing necessary details such as start and end dates.
- Add Expense: Submit expense reports by typing "add expense" and entering details like type, currency, and amount.
- Get Holiday Calendar: View the holiday calendar by typing "holiday calendar" and specifying the year.
- Get Total Rewards: Check your rewards by typing "rewards" in the chat.
- Lookup Feedback: Access feedback received from coworkers by typing "Lookup Feedback."
- Lookup Benefit Enrolments: View your benefit programs by typing "Lookup Benefit Enrolments."
- Update Personal Details: Update personal information such as address, blood type, date of birth, email, and phone number through designated topics.
Key Outcomes
By utilizing these Virtual Agent topics, ServiceNow customers can enhance their HR service delivery experience, streamline common HR tasks, and ensure accurate and timely access to personal and organizational information, ultimately improving employee engagement and satisfaction.
Use the Now Assist Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance.
Get time off balance
The Get time off balance Virtual Agent topic enables you to view your leave balance from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, leave balance. The Now Assist generative AI retrieves details from the HCM system and displays your time off balance.
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details in Employee Center.
From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker.
From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Request Timeoff
The Request Timeoff Virtual Agent topic enables you to apply leave from Employee Center to the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the configured HCM system.Add Expense
The Add Expense Virtual Agent topic enables you to submit an expense report from Employee Center to configured HCM system.
From Employee Center, open a chat window and type in key words, for example, add expense. After you have specified the required details such as type of expense, expense currency, expense amount, the expense report is submitted to the configured HCM system.Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in Employee Center.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards from the configured HCM system in Employee Center.
From Employee Center, open a chat window and type in key words, for example, rewards. Your rewards are displayed in Employee Center.
Lookup Feedback
The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed.
Lookup Benefit Enrolments
The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401(k) and so on, in Employee Center from the configured HCM system.
From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed.
Update personal details
- Update Address
- Update Blood Type
- Update Date of Birth
- Update Email Address
- Update Phone Number