Enable Now Assist in Virtual Agent to appear in the Employee Center so you can converse with AI agents during a process that's facilitated by an agentic workflow.
Before you begin
Role required: virtual_agent_admin
Procedure
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Navigate to .
The Assistants page appears.
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Select Manage assistants.
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On the Now Assist in Virtual Agent (default) card, select Edit.
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In the Continue customizing this assistant widget, select Go to display experiences.
The Display experiences section within the Settings page appears.
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Select Employee Center from the Add portal drop-down list.
The Add chat experience dialog box appears.
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Select the Enhanced chat radio button.
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Select the Allow the search bar to open into a full-page chat experience check box.
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Select Add.
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Select Save.