Conversational AI Health and Safety incident or observation report
Use the Now Assist panel conversational interface to report Health and Safety incidents and observations that enables you to engage with live agents, virtual agents, or both.
A basic Health and Safety incident or observation can be reported using the conversational language through the Now Assist panel. Admins can configure keywords on the Health and Safety workspace. Using appropriate keywords such as health, safety, incident, injury, or observation generates functional responses. For more information on configuring the keywords, see Configure keywords for conversational AI.
Employees can use the Now Assist panel icon () in the Employee Center home page to open a chat panel to report a Health and Safety incident easily.
Once the incident is recorded, the Now Assist chat panel provides the Health and Safety incident record number and the employees can view it by selecting My Requests or selecting the record number.
Benefits of Conversational AI health and safety for incident and observation report
- Eliminates the need to complete lengthy forms.
- Provides real-time interaction and an immediate feedback mechanism.
- Provides a user-friendly interface with Instant response and guidance.
- Provides a responsive and supportive environment and promotes proactive incident or observation reporting.
- Enables document uploads (maximum 10 mb) through Now Assist panel.