Non-disclosure agreement requests

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Non-disclosure agreement requests

    This feature enables employees to submit legal requests for creating non-disclosure agreements (NDAs) with third parties such as vendors, customers, and partners. The legal department can efficiently manage and process these NDA requests from a centralized location within ServiceNow.

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    Key Features

    • Contract templates: Predefined templates with metadata and business rules automatically select the most relevant NDA template for each request.
    • Microsoft Word format: NDA contract templates are in Word format, simplifying editing, reviewing, and finalizing compared to PDF or HTML.
    • Self-service capability: Requesters can create and execute standardized NDA contracts independently.
    • Signature integrations: Supports electronic signatures via Adobe Acrobat Sign and DocuSign, as well as manual wet signatures.
    • External storage: Integration with Google Drive and Microsoft OneDrive allows storing signed contracts outside ServiceNow.
    • Centralized contract repository: Stores signed contract metadata and documents for easy access by requesters and legal staff.

    Process Workflow

    The NDA contract request follows a structured process:

    • Requesters submit NDA requests using an intake form.
    • A contract document is generated automatically using the relevant Word template, populated with request data.
    • Requesters can review and, if needed, request changes by submitting a change request to the contract fulfiller.
    • The contract fulfiller manages internal reviews, including assigning review tasks, collecting feedback, and collaborating on document revisions.
    • Reviewers can request more information, propose edits, and approve or reject changes throughout the review cycle.
    • After finalizing the contract document, the fulfiller obtains ad-hoc approvals from stakeholders as needed.
    • The finalized contract is sent to the requester for signature routing.
    • Signatories complete signatures electronically or manually, after which the signed contract is attached to the request record and stored either internally or in an external system.

    Practical Use for ServiceNow Customers

    • Streamlines NDA creation and approval by automating document generation and routing.
    • Improves collaboration between legal teams and requesters via integrated review and feedback tools.
    • Facilitates compliance and audit readiness by maintaining a centralized repository of signed agreements.
    • Supports flexible signature methods and secure contract storage aligned with organizational preferences.
    • Enables requesters to track NDA status and manage requests independently, reducing legal bottlenecks.

    Employees can submit legal requests for creating non-disclosure agreement (NDA) contracts with third parties such as vendors, customers, and partners. The legal department can manage and process these requested changes from a centralized location.

    Features

    • Contract templates with metadata and business rules for selecting the most relevant template for a request.
    • Microsoft Word format contract templates to enable easier editing for the contract fulfiller.
    • Self-service capability for creating and executing standardized NDA contracts.
    • Electronic signature integrations with Adobe Acrobat Sign and Docusign.
    • Wet signature support for manual signing.
    • External storage integrations with Google Drive and Microsoft OneDrive for storing signed contract documents.
    • Centralized legal contracts repository containing the metadata of signed contract documents.

    Non-disclosure agreement contract request workflow

    When a requester submits a legal request, an NDA contract document is created using a standard contract template based on the information from the request. The information from the request is inserted at the appropriate places in the template.

    Because contract documents are in Microsoft Word format, reviewing, editing, and finalizing the contract documents is easier than documents in PDF or HTML format.

    If the generated NDA document doesn’t require any changes, the requester can send it to the signatories for an electronic or wet signature. After all signatories have signed the contract document, it’s stored on the ServiceNow instance or an external storage system based on the configuration. The requester and legal department members can access the signed contract document from the Contracts repository.

    A sample workflow for a non-disclosure agreement (NDA) contract request might progress as follows:
    1. Legal configurator sets up the foundation data for submitting an NDA request. For more information, see Configure Contract Management Pro for Legal Service Delivery.
    2. Legal requester fills out the NDA intake request form.
    3. A contract request is initiated.
    4. Contract document is generated from a contract template and content is added dynamically per predefined conditions.
    5. Contract user edits the requests for any changes and creates a new version of the contract document using the Regenerate or Sync document option.
    6. The Contract requester views the contract document.
      1. If no changes are required, the document is sent for signature.
      2. If any changes are required, the contract requester submits a change request, which is sent to the contract fulfiller.
    7. Based on the change request, the contract fulfiller can take the following actions.
      1. The contract fulfiller initiates an internal review process.
        1. The contract fulfiller submits a review task for internal review.
          Note:
          You can create parallel review tasks for the same contract document for different reviewer groups. However, you cannot create a review task for the same document with the same reviewer group if another active task already exists.
        2. A contract reviewer group manager can assign the review task, or a contract reviewer can self-assign it.
        3. The assigned contract reviewer starts working on the contract document.
        4. If the information is incomplete, the contract reviewer requests more information from the contract fulfiller.
        5. If a request for more information was submitted, the contract fulfiller shares the information.
        6. The contract reviewer reviews the document, accept or reject redlines, proposes edits, and adds comments.
        7. The contract reviewer completes the review and shares the updated contract document if available.
        8. The contract fulfiller receives updated document and makes the necessary changes based on the feedback.
          • For internal storage - If any changes are required, a new document version is created after finalizing the document.
          • For external storage - Reviewers collaborate on the contract document revision online in real time. Once the review is complete, the fulfiller can finalize the contract document that is available online or create a new offline version with the changes.
      2. The contract fulfiller initiates an ad-hoc approval from the stakeholders. If the review reveals any required changes, the changes are made and a new document revision is created.
      3. Once the document is finalized, fulfiller sends document to requester.
    8. The contract requester previews the generated contract and, if no changes are required, sends it to the signatories.
    9. All signatories submit the required signatures.
    10. The signed contract is attached to the legal request record.
    11. If an external storage is configured, the signed contract is stored in it and referenced in the contract repository.