Create a legal matter template

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Create a legal matter template that you can apply to a legal matter when promoting from a legal request. The legal matter created using the template contains predefined data such as phases, tasks, ownership, and approvals.

    Before you begin

    Role required: sn_lg_matter.matter_config

    About this task

    You can also reuse an existing matter template to create a matter template. To do that, you can open an existing template and copy it using the Copy Template related link. You can then modify the newly created template as required.

    Procedure

    1. Navigate to All > Legal Matter > Templates > All.
    2. Click New.
    3. On the form, fill in the fields.
      Table 1. Matter Template form
      Field Description
      Number System-generated template number.
      Name Unique name for the matter template.
      Flow Workflow associated with the matter.
      State State of the matter template. The default value when creating a matter template is Draft.
      Active Option for marking the matter template active.

      Only active matter templates are available for selection when creating a matter.
      Intake form mapping The intake form to which the matter is mapped. While promoting a legal request to a matter, the intake form mapping enables the associated matter template available for legal fulfillers to select and apply to the promoted matter.
      Matter Defaults section
      Template Default values that pre-populate the fields of a legal matter form that is created using the template.

      Select a field from the list and enter a default value.
    4. Click Submit.
      A legal matter template is created in the Draft state. The Phases, Tasks, Approvals, and Approver Groups related lists are displayed.
    5. In the Phases related list, create phase templates.
    6. In the Tasks related list, create task templates.
      You can also create matter task templates from the Tasks related list on the Matter Phase Template form.
    7. In the Approver Groups related list, add user groups to whom the matter template is sent for approval.
      1. In the Approver Groups related list, click Edit.
      2. On the Edit Members form, select a user group from the Collection list and click Add to add it to the Approver Groups List.
        Only the user groups from the Legal department are listed in the Collection list.
      3. Click Save.
        The selected approver groups are added to the Approver Groups related list. The members of these groups are listed in the Approvals related list. An email notification is sent to these members for approval of the matter template.
        Note:
        Any user who belongs to multiple groups will only receive one notification and will only appear once in the Approvals list.
    8. Click Submit for approval.
      • If an approver group is selected, the template is sent to the group for approval. The state of the matter template updates to Waiting Approval. Anyone from the approver group can review and approve the matter template to publish it.
      • If an approver group is not selected, the matter is directly published and its state is Published.
      Note:
      When an existing matter template is updated and published, any associated intake forms reflect the latest version of the template.