Journey overview dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Journey Overview Dashboard

    The Journey Overview Dashboard is a robust tool designed for tracking and managing tasks and journeys within your organization. It provides insight into various aspects of journeys, including due tasks, task distribution by role and activity type, and other essential journey-specific details.

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    Key Features

    • Access Requirements: Users need the snjny.reader role to access the dashboard.
    • Dashboard Navigation: Access the dashboard by navigating to All > Journey designer > Administration > Journey overview.
    • Reporting: The dashboard includes several reports, such as:
      • Overdue journey accelerator tasks
      • Overdue lifecycle events tasks
      • Journey accelerator tasks due soon
      • Lifecycle events tasks due soon
      • Overdue journey accelerator tasks by role
      • Journey status
    • Filters: Users can apply filters to refine task visibility based on:
      • Location
      • Department
      • Journey start date
      • Journey type
      • Employee start date

    Key Outcomes

    By utilizing the Journey Overview Dashboard, users such as Journey/HR Coordinators can effectively manage and analyze journeys, ensuring timely completion of tasks and improving overall operational efficiency. This centralized view aids in tracking workflow and identifying overdue tasks, thereby facilitating better decision-making and resource allocation within the organization.

    Journey Overview is a comprehensive dashboard that allows you to efficiently track and manage ongoing tasks and journeys within the organization.

    On the dashboard you can view details about different journeys, including the number of journeys that are due, journeys tasks, journey tasks by role and by activity type, and other relevant journey specific information.Journey overview dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Journey overview.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. Users and dashboard details
    User Dashboard use
    Journey/HR Coordinator

    Access the journey overview dashboard to efficiently manage and analyze different journeys within the organization.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journey accelerator tasks due soon Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Lifecycle events tasks due soon Single score Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Overdue journey accelerator tasks by role Bar

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks by activity type Bar Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.
    Journey status Line Task [task] Task table provides means for creating and completing tasks, as well as tracking their workflow in your instance.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.