Predefined HR reports are available in the HR Case Management > Reports list.

Table 1. Available reports

Report name	Description	Displays
Active HR Cases	Tabular view of all active cases.	Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to
Active HR Cases Pivot Table by Category	Pivot table view of all active cases.	Assigned to, Category
Active HR Onboarding IT Requests	Tabular view of onboarding tasks assigned to IT, for example, for computers and other office equipment.	Number, Priority, State, Short description, Assigned to, Location
Case Satisfaction Survey - 30 Days AVG	Bar chart showing the averages over 30 days of responses to the HR case satisfaction survey.	Average Actual Value, Metric
Cases Awaiting Approval	Count of unapproved HR cases or requests.	Number
HR Case SLAs by Assigned	Bar chart showing the number of overdue cases by the assigned user.	Count, User, State
HR Case SLAs by Elapsed Time Percentage	Bar chart showing the number of cases by the elapsed time percentage until the SLA is breached.	Count, Elapsed time percentage
HR Case Transfer Rate	Bar chart showing the number of reassignments for an HR agent by category for the last six months.	Number of reassignments, Category
HR Cases Opened Last Month by Category	Bar chart of cases raised over the last month by HR case category.	Category, Count, Month
HR Cases Opened This Month by Category	Bar chart of cases raised over the current month by HR case category.	Category, Count
My HR Cases by Category	Pie chart of cases assigned to you, where each slice represents an HR case category.	Category, Count
Open High Priority Cases	Count of active high priority HR cases	Number
Open Onboarding cases	Count of active onboarding cases	Number
SLA Breached	Count of HR cases with a breached SLA	Number
Unassigned HR Cases	List of HR cases not assigned to any user.	Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to