Configure team requests

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the type of team requests that you want to display on the Requests opened by your team widget in Manager Hub.

    Before you begin

    Role required: sn_mh.admin

    This allows managers to be informed of any support requests their team has, that they may want to be aware of, even if no specific approval or task has been assigned to them.

    In addition to the sn_mh.manager_hub_user role, the logged in manager must also have the required ACLs or roles to view certain team requests. For example, if there are any open requests related to HR cases, then the logged in manager must also have the sn_hr_core.case_reader role to view those requests.

    Procedure

    1. Navigate to All > Manager Hub > Administration > Team Requests Configurations.
    2. Click New.
    3. On the form, fill in the fields:
      Table 1. Team Requests Configuration form
      Field Description
      Table Name of the table on which the conditions are applied. For example: Requested item
      Request type Field of the table on which the conditions are applied. For example: cat_item

      This field can be used to group the requests and display ${request_type} in singular and multiple records labels.
      Request status State of the request.
      User field User to whom the request is placed. For example: Requested for
      Active Option to activate or deactivate the team request configuration record.
      Display Details
      Action type Type of action displayed against the team request on, such as URL or Email.
      URL URL to be displayed against the team request.
      Action icon Display icon to be displayed against the team request.
      Order Order in which the team request configuration records are to be displayed. The team request configuration record with the lowest order number appears first, and the team request configuration record with the highest order number appears last on the user interface.
      Single record display label Text that must appear when a single request.

      For example: ${employee_name} requested for ${request_type}

      Note:
      Use tokens in display labels to show dynamic variables to end users. Available tokens: ${employee_name}, ${request_type}
      Multiple record display label Text that must appear when multiple requests are displayed.

      For example: ${count} employee's requested for ${request_type}

      Note:
      Use tokens in display labels to show dynamic variables to end users. Available tokens: ${request_type}, ${count}
    4. Click Submit.