By default, the Self-solved using Knowledge KPI in the HR Success Dashboard tracks articles views only in the Human Resources General knowledge base. If your organization uses a different knowledge base or multiple knowledge bases, complete these steps to update the scope.

Procedure

1. Navigate to All > Self-Service Analytics > Activity Context.
2. Select HRSM KB deflection from the list.
3. In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
4. Select Open record.
5. In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

6. Select Update.