Request-based chat - Start and import chat from Workspace Release version: Australia Updated March 12, 2026 1 minute to readInitiate a conversation with the requester to resolve the ticket. Request-based chat - Start and import chat from field decoratorInteract with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.Request-based chat - Start and import chat from Start Microsoft Teams chat actionInteract with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.Import messages from Agent WorkspaceYou can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.
Request-based chat - Start and import chat from Workspace Release version: Australia Updated March 12, 2026 1 minute to readInitiate a conversation with the requester to resolve the ticket. Request-based chat - Start and import chat from field decoratorInteract with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.Request-based chat - Start and import chat from Start Microsoft Teams chat actionInteract with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.Import messages from Agent WorkspaceYou can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.