Personalized canvas
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Summary of Personalized canvas
The Personalized canvas in Employee Slate allows ServiceNow customers to create a unified, role-specific workspace combining AI-generated widgets, curated content, and tools. Each employee has an individual canvas they can customize within administrator-defined boundaries. Administrators configure default layouts, govern available widgets, and control mandatory or priority content to optimize employee workflows and organizational priorities.
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Key Features
- Employee Personalization: Employees can pin AI-generated widgets directly from chat, arrange and resize widgets, and add or remove them from a curated widget library, tailoring their workspace to their preferences and role.
- Role-Based Canvases: Canvases are automatically populated based on employee roles, incorporating input from both users and AI agents to deliver relevant tools, data, and actions.
- Administrator Controls: Administrators manage the canvas experience through three layers:
- Curated Default: Predefined layouts shown at first login.
- Widget Library: A governed selection of approved widgets for employee use.
- Mandatory and Priority Widgets: Mandatory widgets enforce critical content across all canvases without removal, while priority widgets highlight important tools that can be repositioned or removed by employees.
- Widget Ecosystem: A library of out-of-the-box widgets supports common productivity needs, and administrators can extend this with custom AI-powered widgets built via the Widget Builder.
Key Outcomes
- Streamlined Employee Experience: Employees engage with a personalized, role-relevant workspace enhancing productivity and satisfaction.
- Governed Flexibility: Administrators maintain organizational control over critical content while empowering users to personalize their canvas within defined limits.
- Enhanced Efficiency: AI-generated and role-specific widgets enable quick access to pertinent information and actions, reducing friction in workflows.
- Scalable Customization: The widget library and AI-driven builder allow ongoing extension and tailoring of the canvas environment to evolving business needs.
Build a personal canvas that brings together AI-generated widgets, role-specific content, and curated tools in a single layout. Administrators govern the canvas through configurations and a widget library.
Each employee has a personal canvas. Employees configure the canvas within the bounds of the widget library and the canvas defaults that the administrator sets. Administrators shape the default experience and control what employees access. Employees personalize their own canvas within those limits.
Personal canvas
The personal canvas supports the following personalization actions:- Widget pinning from chat: Pin any widget that the AI assistant generates during a conversation directly to the canvas from the chat interface.
- Widget arrangement: Drag pinned widgets to the position you want.
- Widget resizing: Resize individual widgets to fit your preferred layout and information density.
- Widget addition and removal: Add widgets from the widget library, and remove widgets you don't need.
Role-based canvas
Employee Slate supports role-based canvases that Employee Slate populates based on the organizational role of the employee. Two sources populate role-based canvases:- Users: Employees with a specific role configure the role canvas to reflect the tools and data most relevant to that role.
- AI agents: AI agents populate role-based canvases with widgets, data, and actions for the workflows for the role.
Canvas configurations
Administrators manage the canvas experience through three configuration layers:- Curated default
- The default canvas layout that employees see when they first access their canvas. The curated default includes the widgets that the administrator determines are most relevant for the employee population.
- Widget library
- The set of approved widgets that employees add to their canvas. The library acts as a governed toolbox. Employees select from the widgets that the administrator makes available, not from every widget on the instance.
- Employee personalization
- Within the bounds of the widget library, you personalize your canvas. You drag widgets into place, resize them, and pin them from chat.
Administrator controls
Administrators have controls over the canvas environment at the organizational level:- Define mandatory widgets that appear on all employee canvases and that employees can't remove. Use mandatory widgets for compliance requirements, critical announcements, or high-priority organizational initiatives.
- Define priority widgets that Employee Slate prepopulates on employee canvases but that employees can remove or reposition. Use priority widgets for targeted campaigns or role-specific tooling.