Prompt Categories and Usage

The prompts are organized by feature areas to facilitate efficient user engagement and task execution:

• Conversation Management: Commands to open chat views, continue conversations, or switch conversation panels.
• Conversational Catalog and Knowledge: Requests for ordering items, submitting software requests, or retrieving company policies and personal data like vacation days.
• Home Page and Personalization: Navigation commands and widget management to customize personal or manager canvases.
• Tasks and Requests: Prompts focused on viewing and managing approvals, task tracking, and request statuses with filtering and sorting capabilities.
• Notifications: Commands to view, mute, subscribe, or unsubscribe from notifications and manage delivery channels like Slack or mobile push.
• Org Chart and Profile Management: Queries to view organizational charts, find employees, and update profile information such as work location or emergency contacts.
• Employee Communications: Assisting in drafting, targeting, scheduling, translating announcements, and measuring engagement.
• Now Assist Chat and Enterprise Search: Page-aware actions such as approvals, note additions, and enterprise-wide searches with contextual understanding.
• Moveworks AI Assistant: Specialized assistants for reasoning, calendar management, HR record updates, research, document generation, and enterprise search with citations.
• AI-powered Widget Builder: Commands to generate, refine, duplicate, restrict, or undo changes to widgets, enhancing dashboard personalization.
• Admin Console: Administrative prompts for configuring the portal, branding, data sources, assistant selection, and managing feature rollouts.

Cross-Cutting Prompt Patterns

Common phrases such as “Help me with...,” “Show me...,” “Find...,” and “Approve...” enable flexible, context-aware assistance across multiple features, guiding users when exact phrasing is uncertain.

Tips for Effective Prompting

• Begin prompts with action verbs like Show, Find, Approve, Schedule, or Update to clearly express intent.
• Include specific object identifiers (e.g., request, approval, article, meeting) to target precise items.
• Use filters such as time frames or team names to narrow down large result sets efficiently.
• Leverage page context by referencing current items (e.g., “approve this ticket”) for quicker actions.
• Engage in follow-up questions within the same chat session to refine results, as the assistant retains conversational context.

Practical Value for ServiceNow Customers

By utilizing the Employee Slate prompt library, ServiceNow customers can enhance user productivity and engagement through natural language interactions. The library empowers users to navigate services, manage tasks, personalize their experience, and administer configurations with ease, all within a conversational interface that understands context and intent. This results in faster task completion, improved communication, and streamlined administrative workflows.